[Resolved] Poorvika Mobiles — about mi a2 4gb/64gb blue - failed to turn on in 90 days

sathyasenguttuvan

from Hyderabad, Telangana

Address:

638455

We bought a mobile mi a2 - blue 4gb/64gb on 13th sept 2018 and we experienced phone not turning on a couple of days before and gave it to the mi service centre and they say there is water in the battery and it fails to turn on and it requires to replace some items and it costs around 11, 000inr.

Its been 90 days that the new product failing externally to the company.

Kindly helps us in replacing it as we have the warranty for 1 year.

Please find the attached images of the bill and service bill.

Mobile was bought in poorvika stores and they said that we also have free service till 1 year and they have charged cash for looking into the issue in the mobile. They were not even ready to give the mobile without the payment. Poor customer hospitality manners and language.

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Dec 19, 2018

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2018

Poorvika Mobiles Customer Care's response Dear Customer,

We regret to say that water damage will not cover in warranty.

Even though the request has forwarded to Xiaomi for their support, we will update you shortly.

Sincerely Yours,
Customer Support