Poorvika Mobiles — cash back fraud

I bought iphone 6s in april 2019. I paid full payment using my hdfc debit card as they said they will give me a 10% cashback at the end of 120 days.

Its been close to 200 days now and i've been visiting the ttk branch everyweek now to get an update on this.

The store trainee manager gave his personal email id and asked for my bank statement and invoice copy. I sent him both and called 100 times but had no response. Then again i went to the store to get an update. He replied saying he didnt get my email and that he wont pick calls at all expect for that for very high profile influential customers.

Again we submitted hard copy for the invoice and statement to him and left.

Ever since ive been trying to call and message to follow up but that guy has no courtesy to respond properly.

To poorvika - we are not jobless people to keep running behind your store managers to get back our cashback which was promised. Why do you have to cheat your customers in the name of cashback on full payment. I had the choice to go with emi but only because of the offer i paid one shot.

This is absolute frustration to customer and shows so ethics on your side. Extremely poor customer service at the ttk showroom and the trainee manager is absolute lathargic and filled with so much attitude. If he is appointment to cater to only prime customers, why the hell is he responsible for normal customer queries? Please appoint someone else.

Am disgusted with the service and fed up following up for the money that i should own now.

Should have just bought the phone at chroma or reliance. Major regret.