[Resolved]  Poorvika Mobiles — Celkon a35k

Address:

Chennai, Tamil Nadu

I had bought a celkon a35k mobile from the poorvika mobiles in the mar 22th 2015. We went to showroom to say the mobile was not working well. We went on good friday, and meet the sales executive her name poornima, she said, will check with manager and do the best. And we handover the mobiles with xerox bill. Next day, we got a call from the sales executive in poorvika. She said, there was no problem in the mobile. And she was saying, we can't replace the mobile., i asked her, what did you check? She said, please come to showroom we will explain it.in evening we went to showroom, she asked to wait to meet the manager. We were sitting for more than 15 minute. He (John) (Manager) is acting like busy. We thought of leaving the showroom. Then he came and enquiring with us. I said, we are facing problem with this mobile. He haven't checked anything on the mobile. But he was saying everything is fine. Again i repeated the question. What did you check?. I noticed him, he was checking the mobile only when we were in the showroom. He don't even know the basic manner's. He was shouting with us. And he was asking us to use the phone for another one week. If still you are facing the problem, then we will replace the mobile. I was asking him, have you checked the mobile. But he was asking us to check the mobile in front of all customer. We kept the mobile in the showroom and left from there. After coming home, we called customer support, but she said, we will call you in another 5 min her name stella. After 20 minute we received a cal from the customer support, and she was enquiring with us. And we were explaining, the whole problem. We haven't noticed, the same showroom manager in also in the call (Conference). He was silently listening the cal. The customer support executive asked us to share the mobile bill to the showroom. So that she will check with service center and get back to us. Without checking anything. How could the manager (John) said everything is working fine. The (John) manager doesn't even know the value of customer. How arrogant he was?.in front of all customer, he was arguing and shouting. Nowadays i was seeing very bad customer support and fake mobile selling in the showroom. They are selling fake mobiles Please don't buy any mobile from poorvika mobile.