[Resolved]  Poorvika Mobiles — defective bluetooth headset handover

Address:

796/2 plot no 4 pb road 6th cross road, 581115

On dated 18.2.2019 i bought bluetooth headset mg 920 from poorvika mobile pvt ltd. Aadress is: 796/2 plot no 4, pb road, 6th cross road. Rannebaennur. At the time of purchase i told them to check the headset whether it is properly working. But the staff told that after billing we can check only. They said i cant open seal without billing. After billed they open it and checked. When they opened i told them to listen the music from bluetooth. Then they said this bluetooth is not compatible for music. If they told them before billing i will not buy that product but they not provide relevant information to me. Even the headset piece not worked. They charged it 20 minutes but not worked. Then they said after fully charged it will work. I took the bluetooth headst at home and charged 5-6 hour. But it not worked. Next day i went to. Poorvika showroom and complained about it. They tried but in vain. Then the took it to samsung sevice center. Next day when i went to showroom they given that repaird piece. Why should i take repaired piece. I told them to replace it with new but they refuse to do this. Even manager of poorvika not take attention on my query. Even today the bluetooth headset is usless to me because it not worked on my iphone. I can not take my query to poorvika because i know thay they do not solve it because their motto to sell the product is complete. And please dont cheat by giving defective product to customer. One advice to you that you should trained your staff so that they provide relevant information to customer. This is my first and last experience with poorvika. After today i will never go to poorvika and suggest to everyone not to buy products from them because poorvika motto is only to sell the product.
A very very bad experience with poorvika.
Sarika