[Resolved] Poorvika Mobiles — Giving false value for exchange mobiles and worst service | |||||
My name is Ms.Pritha. Yesterday I went to porvikha showroom at dharmapuri for exchanged my two mobiles and planned to purchase one basic keypad mobile for my father. I gave Samsung wave 525 and Samsung GT 2305 both are touch screen for exchange. First person told it will go for only 1000 rs. And second one said not for 1000 May be below 1000. Then finally concluded 500. I was in shock. But I was not familiar with mobile rates and all so I said ok. But in bill they didnt mention about mobiles which are taken for exchange they simply added 450 rs only for exchange. They made hurry to sign the invoice and after noticed the value in invoice and When I Enquired about that they said It's more than the normal rate. Worst experience with such cheating people I even seen. My invoice number is SI /2DHAR/2167 DTD 19.6.2016 Was this information helpful? | |||||
Jul 23, 2016 Complaint marked as Resolved Poorvika Mobiles customer support has been notified about the posted complaint. Verified Support Jun 21, 2016 Poorvika Mobiles Customer Care's response Dear Customer,
Usually funtioning handset can be taken for exchange.
As per the branch statement the display of wave was damaged so we unable to provide working handset exchange rates for broken devices.
Customer may bring any model for exchange so we unable to mention the model number for exchanges.
Thanks for under standing.
Thanks,
Customer Support
Verified Support Jun 21, 2016 Poorvika Mobiles Customer Care's response For any further support please contact[protected] or write to us @ [protected]@poorvika.com
Thanks,
Customer Support
Verified Support Jun 22, 2016 Poorvika Mobiles Customer Care's response Dear customer, We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in. With Regards. Manager - Customer Care. | |||||
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+91 44 4399 9970
+91 44 4266 6666
Admin Office No. 30, Arcot Road, Kodambakkam, Chennai, Tamil Nadu, India - 600024
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Why should they take my mobile when it's called not worth. Without consulting me they took decision.
Very Worst experience purvikha mobiles. Sales man doesn't have clear knowledge about mobiles who are working in these stores.
My invoice number is SI/2DHAR/2167 DTD 19.6.2016