[Resolved]  Poorvika Mobiles — Itels23/sivagangai poorvika branch manager

Jul 05, 2024

Poorvika Mobiles Customer Care's response Dear Mr.siva,

Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience and distress you have experienced regarding product issue.
We are unable to found your details without invoice bill copy or available contact number,
Kindly send us your invoice bill copy or available contact number over email to [protected]@poorvika.com for further support.

Thanks & Regards
Poorvika Escalation Team.

Jul 13, 2024

Poorvika Mobiles Customer Care's response Dear Mr.siva,

As we discussed on the phone, in response to your concern, the relevant showroom staffs sent your product to the Karaikudi branch, which is required to login to the corresponding service centre located in Karaikudi. However, you decided to buy another brand and needed to exchange the product in our store. And in our karaikudi branch that you exchanged your old Itel phone for a new Oppo phone, which you were also satisfied with. As per our request, kindly resolve the issue through the Indian consumer forum as agreed.

Your feedback on the Sivaganga branch is very important to us; we will certainly look into it and ensure that it does not happen again.

Appreciate your understandings.

Thanks & Regards
Poorvika Escalation Team.