[Resolved] Poorvika Mobiles — my mobile set poorvika mobiles returning my new set as condemn condition

[Resolved] Poorvika Mobiles — my mobile set poorvika mobiles returning my new set as condemn condition

S sriram@87 from Chennai, Tamil Nadu

Job number gjs east 02, dt 3/10/2017. My samsung galaxy mobile note 4 purchased on 12/5/2017 was given to your east tambaram branch for service. One mr bala has attended to my mobile after properly investigating my mobile he gave serce cost estimate for repair of rs. 1200/=. My mobile is only one year old. Now he made condemn of mobie and asking me to take back my mobile without any repairg. Please investigate the matter properly. I am not going to take delivery of the condemn mobile and i am going to file a litigation in consumer court. Why your service engineer want to return my mobie without repairing and made condemn of my mobile if you are not providing proper solution. Please investigate the matter. Please call me [protected] Regards, sriram Mob-[protected] +1 photos Was this information helpful? No (0) Yes (0)
Nov 14, 2017 Complaint marked as Resolved Poorvika Mobiles customer support has been notified about the posted complaint. Verified Support Oct 09, 2017 Poorvika Mobiles Customer Care's response Dear Customer, Please share the job sheet given by our branch to the following email id to support. [protected]@poorvika.com Thanks, Customer Support Verified Support Oct 09, 2017 Poorvika Mobiles Customer Care's response Dear Customer, As mentioned in job sheet, the device has fully liquid damage and it was received in dead condition. Branch will be providing specified estimation slip to customer for every Out Warranty Service, after complete Examination of the device they would confirm the actual cost of repair. Here after inspection the device was found as board issue, so please collect the device from branch. Thanks, Customer Support.
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