[Resolved] Poorvika Mobiles — new mobile charging issue from day 1

partheeban N

from Nattam, Tamil Nadu

Address:

636102

14.10.2017 i buy a new mobile (Samsung galaxy j7 max) from poorvika mobiles (Attur branch. Salem district) 15 th morning 7am i kept it for charging. It got 100 % at 1:40 pm afternafternoon. It takes 6.40 hours to fill. And it gives backup upto 16th evening 5:30 pm. (That is approximately more than 25 hours). Again i kept it for charging it takes 2hours for reaching 18 % charge. I ask poorvika sales person about this charging issue, they forwarded me to samsung service centre attur. They said after 5 or 6 times full charging only this issue will clear. I am not satisfied with their reply. I need help... My contact number [protected]

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Nov 30, 2017

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Oct 16, 2017

Updated by partheeban N 14.10.2017 I buy a new mobile ( Samsung galaxy j7 max ) from poorvika mobiles ( ATTUR branch. SALEM DISTRICT )15 th morning 7am I kept it for charging. It got 100 % at 1:40 pm afternafternoon.it takes 6.40 hours to fill.and it gives backup upto 16th evening 5:30 pm.( that is approximately more than 25 hours ). Again I kept it for charging it takes 2hours for reaching 18 % charge.i ask poorvika sales person about this charging issue, they forwarded me to Samsung service centre ATTUR.they said after 5 or 6 times full charging only this issue will clear. I am not satisfied with their reply. I need help...my contact number [protected]

Verified Support

Oct 16, 2017

Poorvika Mobiles Customer Care's response Dear Customer,

Please visit service center tomorrow and contact the below given number for immediate support.

[protected]

Thanks,
Customer Support