[Resolved] Poorvika Mobiles — New mobile purchase

V

Vinaya V

Nov 2, 2021

Address:

Villivakkam, Chennai

I had purchased the mobile from poorivika In the Villivakkam branch. I had purchased A12 samsung from Villivakkam poorvika without any negotiation purchased by Finance. After a week when I was talking with my friend suddenly rain came and small amount of water went in camera. When I went to samsung they are tellimg if we repair cost comes around 11000.

They asked for insurance but poorvika people targeted on sales they have not given the insurance scheme. Instead of achieving their target they r not concentrate on customer profile. I had purchased six to seven mobiles in Ur showroom .

My 17000 is lost because of you people without educating the public.

Is this way you people recruiting the manager.

I need a justification on this now. I told them to book a insurance now butthey said they can't.

If am having insurance they will do it free of cost. Poorvika motto is only mobile instead of customer satisfaction.

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Dec 7, 2021

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Nov 02, 2021

Updated by Vinaya V I had purchased the mobile from poorivika In the Villivakkam branch. I had purchased A12 samsung from Villivakkam poorvika without any negotiation purchased by Finance. After a week when I was talking with my friend suddenly rain came and small amount of water went in camera. When I went to samsung they are tellimg if we repair cost comes around 11000.

They asked for insurance but poorvika people targeted on sales they have not given the insurance scheme. Instead of achieving their target they r not concentrate on customer profile. I had purchased six to seven mobiles in Ur showroom .

My 17000 is lost because of you people without educating the public.

Is this way you people recruiting the manager.

I need a justification on this now. I told them to book a insurance now butthey said they can't.

If am having insurance they will do it free of cost. Poorvika motto is only mobile instead of customer satisfaction.

Nov 02, 2021

Updated by Vinaya V I had purchased the mobile from poorivika In the Villivakkam branch. I had purchased A12 samsung from Villivakkam poorvika without any negotiation purchased by Finance. After a week when I was talking with my friend suddenly rain came and small amount of water went in camera. When I went to samsung they are tellimg if we repair cost comes around 11000.

They asked for insurance but poorvika people targeted on sales they have not given the insurance scheme. Instead of achieving their target they r not concentrate on customer profile. I had purchased six to seven mobiles in Ur showroom .

My 17000 is lost because of you people without educating the public.

Is this way you people recruiting the manager.

I need a justification on this now. I told them to book a insurance now butthey said they can't.

If am having insurance they will do it free of cost. Poorvika motto is only mobile instead of customer satisfaction.

Verified Support

Nov 06, 2021

Poorvika Mobiles Customer Care's response Dear Customer,

We regret for the inconvenience caused, having said that it's customer's duty to keep the mobile safe to get warranty support from respective brand.

Although we will verify with brand once and update you the status.

Service Support

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Comments

N

Nitthesh Raj

Nov 15, 2021

This honestly is your mistake buddy. It's not mandatory for them to sell insurance. You need to ask for it if required.

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