[Resolved] Poorvika Mobiles — not satisfied product

Sundari v

from Chennai, Tamil Nadu

Address:

625012

I have bought new lava z40 in your showroom at periyar bus stand madurai yesterday.. I am in thought of buying redmi 5a.. Show room people convinced me to bought lava.. Am not satisfied with the features. I want to return the same.. Pls help and do the needful. I dont need of return of money.. I just want to replace the same with some other model..
Regards
Sundari v
[protected]

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Jun 17, 2018

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

May 14, 2018

Poorvika Mobiles Customer Care's response Dear Customer,

Thanks for contacting us and it is our responsibility to clarify you.

Customer has all the options to select their models before generating invoices, once it has been done and activated retailer does not have any rights to change the mobile without the concerned brand's approval.

So please contact service center if you find any issues with device, we appreciate your understand.

Sincerely Yours,
Customer Support