[Resolved] Poorvika Mobiles — Permanent solution not provided in warranty period

 
5 Reviews
Chennai, Tamil Nadu, India
 blakshma213
Below is the mail i wrote to service center : = I purchased the karbonn a6 mobile on 06-jun-2013 from poorvika selaiyur. within 15 days my speaker not working. i visited pmw (poorvika service center in tnagar). first time speaker was changed. after service it was working. once again, after a month touch was not working. reported the problem to service team. service team took around 3 weeks to replace the touch. on collecting the instrument and identified mic was not working. so once again i went to service and got it rectified on the next day (for this job sheet was not created since it is an fault in the prior service). after a month once again mic was not working. i met the pmw service manager (in tnagar named pandiyan) and informed about the problem. he rectified it within couple of hrs and i collected the handset on the same day. now once again the problem got creeped. below are the current ongoing issues : 1. other person not able to hear my voice clearly (which service team verified and confirmed), 2. after two or 3 days one of network signal is not available, to solve temp, i need to restart.. 3. when i talk for 15-20 mins continuously, the touch is flickkering. it keeps on running automatically. for that i need to lock and unlock. 4. i'm not able to pick the call if i am not taking it in couple of rings. it is getting hanged. Every month i am facing the problem one or another. it keeps on coming. i need a permanent solution. i purchased this mobile on 06-jun-2013.in that around 1 month it was in service center for repair. so for almost 3 months i used, 5 times i reported a problem which is a worst case. also i spent around 1000 rupees for the transportation between home and service center, phone calls, etc.. moreover i was mentally stressed. I need an immediate action on this matter. Note : attached the pmw job sheet. on top of it, contains the previous job sheet id. = After one week of followup regarding the issue i got the below mail = Dear sir, Today we have dispatched the unit, pl contact & collect from svc N. murugan = Once again i responded to him couple of mails asking about the problem and the fix made. Dear murugan/team, Good day. what is the problem and what fix was done?. can you please give me the assurance that i'll not be facing the problem again (i. e. for atleast a min of 6 months). hope you were aware that i spent a lot on the monetary perspective and had lot of mental stress because of this. so please provide me the assurance. Dear murugan / pmw cares team, Good day. it is really pathetic that still i haven't received any information. 3 days before i was said that instrument is ready. when i asked for the explanation about the problem and fix, till now no one responded. it clearly shows that you haven't looked into the said problems. just name sake you had the instrument for more than a week and returning back to customer without doing anything. i presume the same was happened the last 4 times. If you are not interested for letting me know the problem and fix, please let me know so that i'll proceed on next steps instead of wasting the time in getting information from you. it is really a very very worst experience with karbonn services. = Till now no response...
Complaint marked as Resolved Mar 14, 2017
Verified Support
Poorvika Mobiles Customer Care's response, May 11, 2016
Dear customer,

We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in.

With Regards.
Manager - Customer Care.
Complaint comments  4 Comments     Updated: Share0Tweet0

Comments

Same happened to me with Poorvika, very bad service and rude response :-(
Regret for the inconvenience caused to you, please contact Hepzi - [protected] /[protected] or send your contact details to [protected]@poorvika.com, she will give you the best solution
Before posting it here i called the above said number. She said she will look into it and send a mail confirmation. Until now no response..
Please share your imei numbers and contact details, you will get immediate response from Karbonn Brand

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    Poorvika Mobiles - Permanent solution not provided in warranty period