[Resolved]  Poorvika Mobiles — phone charger connector failed

Address:Dindigul, Tamil Nadu, 624001

Hi,
I bought one karbonn a1 indian model phone from poorvika mobiles, no:9&10 dudly school complex amc road, dindigul-1 ph:[protected].
Purchase date:7/01/2018. 2/02/2018 switch off the phone, inform to poorvika he said phone charger connector failed you conduct the service centre and he recommended the aravinda cell phone service centre. Phone hand over to aravinda service centre till not ready, he said spares not available and order to karbonn but spares not received. Please give the solution than why we purchased from poorvika. Please replace the new one.

Thank you.
G. Murugesan.
[protected].
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Mar 31, 2018
Complaint marked as Resolved 
Poorvika Mobiles customer support has been notified about the posted complaint.
Verified Support
Feb 14, 2018
Poorvika Mobiles Customer Care's response
Dear Customer,

Please send your invoice bill and job sheet to support you.

[protected]@poorvika.com

Thanks,
Customer Support.
Feb 15, 2018
Updated by gmbld
Hi,
Bill and job sheet attached
Feb 15, 2018
Updated by gmbld
Bill and Job sheet attached
G.Murugesan
[protected]

Verified Support
Feb 15, 2018
Poorvika Mobiles Customer Care's response
Dear Customer,

Please visit service center with invoice bill and job copy for further support.

Thanks,
Customer Support.
Feb 16, 2018
Updated by gmbld
Yesterday, I gave a Bill copy to service center
Feb 19, 2018
Updated by gmbld
Service centre person telling board failure, this cost was Rs2850/-.Mobile cost 3250+tax. what can i do? pl.give the solution.
Verified Support
Feb 19, 2018
Poorvika Mobiles Customer Care's response
Dear Customer,

As per service center status, the charger pin was broken and the board need to replace so they unable to consider this in warranty.

The same has mentioned in job sheet already. For further details please contact through email to communicate further.
[protected]@poorvika.com

Thanks,
Customer Support
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