[Resolved] Poorvika Mobiles — Poor customer service - Poorvika, Gandhiji Road, Erode

Ajay89

from Chennai, Tamil Nadu

Address:

Erode, Tamil Nadu

I bought a tata photon max wifi data card (Ph.no: [protected]) from Poorvika, Gandhiji Road, Erode on 29.06.15. After facing activation issues for 4-5 days, tata photon engineer told me that the issue is with poorvika and not them. I returned the device to the poorvika branch on 08/07/15. I was told that the issue will be resolved in 2 days but I am yet to receive the device. The poorvika representative (Mr.Saravanan) is simply delaying the date. First he told 2 days, then it became one more day, then 2 more days. This is very frustrating and I have made myself clear that I wont be buying anything from Poorvika henceforth because of this bad experience. Please look into this and ask the concerned people to expedite this.

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Apr 3, 2017

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Jul 16, 2015

Poorvika mobiles's response Dear Ajay, Hope you received call from branch and the replacement will reach you in couple of days. We regret for the inconvenience and assure you the best service in future. Thanks & Regards, Customer Support.

Verified Support

May 10, 2016

Poorvika Mobiles Customer Care's response Dear customer,

We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in.

With Regards.
Manager - Customer Care.