[Resolved]  Poorvika Mobiles — poorvika db road rs puram coimbatore shop cheated me.

Address:

Coimbatore, Tamil Nadu, 641042

Poorvika db road rs puram branch cheating customer. I came this shop to buy lenovo k8 note. Sales girl told me the final price 12000/- inclusive of everything. Even finance login time also not clarified any thing tome. After all verification they asked me cheque. Which i have not brought that day. So yesterday i have send cheque through my relative. That time they have told down payment rs.4788 need to pay. So asked my relative to swipe her card. After swipe the have raised bill 13500/-. Immediately she called me and informed instead of 12k poorvika made 13500 bill. I have asked split up the ha told 4788/ down payment and 1500*6 emi. Total 13788/- i surprised and asked the sale deal freezed 12k as per commitment after down payment balance amount should divided x 6 but the haven't did. I asked clarification that time only you show room manager involved and explaining me the rs 500 increasing and finance charges etc.. I have asked why the same has not explained before. No answer. Today (4th march) they have asked me to come shop. So i came 10.15 am. Till the time manager not came. I am waiting. Such a poor customer i have not expected from poorvika.

Just i met manager so bitter experience not listening customer voc. I am keep on telling staffs not explained me extra charges of emi scheme. Sales girl convinced me for 12000 inclusive of all. I need to pay only 12000k after down payment balance amount divided in to 6. But now they have changed. Your manager also supporting them not to customer. For verification you can validate friday afternoon between 3 to 5 pm security camera footage.
I need management intervention to get proper resolution. My money 4788 taken. Also note i haven't signed any finance documents not even provide my cheque leaf.

Manager threatening me instead of providing solution.
After escalation now he is telling, he will arrange freebie worth 1000/- and forcing me to accept.

I have escalated to poorvika and capital finance escalation team waiting for resolution.

Regards
A. Nandhagopal