[Resolved] Poorvika Mobiles — Poorvika - twice debit from idbi bank debit card | |||
Mentioned below the details of myaccount Customer name: m. reka Customer id: 74984004 A/c no: [protected] Issue: money debited twice at the merchant site (poorvika mobiles, adyar, chennai) on 18th march, 2014. I have purchased a mobile on 18th of march, 2014 at 13:16hr. actual cost of the mobile is inr. 12, 000 but they have swiped the card twice (unintentionally) which resulted two debits from my account for inr.[protected] x 2). When i contacted the merchant, they said to check with idbi bank for the refund of 12000, inspite of the fact that the money credited to their account. I have been put on a harder side because of this. i have been wandering between the merchant and the idbi bank for the refund. please do the needful for the refund of inr. 12000. Was this information helpful? | |||
Mar 16, 2017 Complaint marked as Resolved Poorvika Mobiles customer support has been notified about the posted complaint. Verified Support May 11, 2016 Poorvika Mobiles Customer Care's response Dear customer, We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in. With Regards. Manager - Customer Care. | |||
 2 Comments | |||
Comments
The amount has been credited back to my account. I would like to thank Minakshi Patel (IDBI) for her speedy response.
Thanks!
Thanks!
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+91 44 4399 9970
+91 44 4266 6666
Admin Office No. 30, Arcot Road, Kodambakkam, Chennai, Tamil Nadu, India - 600024
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Now the ball is in IDBI side. They have to verify and revert back my unsuccessful transaction amount INR. 12000. When contacted the bank they said it will take around 30 days to revert back the amount.
I would like to appreciate/thank Mr. Sathyaraj (Accounts, Poorvika Mobiles) for his speedy response. He has completed the verification with his banker within 5 hours.
Please follow up with IDBI bank for the needed.
Thanks!