[Resolved]  Poorvika Mobiles — product not received from service even after 45 days.

Address:

Chennai, Tamil Nadu

Hi NCH, This is zubair here.. i had purchased a mobile from poorvika with which i also purchased an insurance from poorvika as they insisted to get one as it will be useful if the mobile gets damage or for service. for which they charged me 1000/- & said if my mobile gets damaged they will service it without any cost, on 05/01/2015 for no reason my mobile screen cracked when i was carrying the mobile in my pocket, i informed the poorvika cust care & they collectedmy mobile for service on 04/05/2015, the person informed me that it will take 15-25 days for the mobile to be services also they asked me to pay 1140/-, which i paid, after 25 days i have been following up with them almost every day.. everytime they disconnect the call once or twice before they transfer the call to the manager. its been 45 days till today and i have still not received my mobile, when i contacted poorvika, they suggested me to call HTC Service center at banglore, i called them, they said the mobile was alredy ready & was sent to chennai service center on 09/06/2015 & gave me a FedEX tracking#[protected] which clearly stats the mobile was reached chennai on 09/06/2015, i called poorvika again with the tracking#, However they are not excepting that the mobile reached on 09/06/2015 & telling all the lies possible on the call... i had to call them soo many time. wasting my balance & time, I have under gone a lot of mental agony for this, My IMEI# [protected], i have spoken to many manager there n every time they give out false promises that i will get the mobile by tomorrow & they tomorrow never comes. this is the worst service i have ever received.. i have filed a consumer complaint n will take a strict action on this company.