[Resolved]  Poorvika Mobiles — Purchase of new mobile through poorvika online

Address:

636014

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Hello,

This mail is regarding purchase of mobile (Xiaomi redmi 2) in poorvika through online.

We had plans of gifting a mobile to our close friend and had chosen xiaomi redmi 2 model. To check the availability in salem showroom, we had given a call to customer care and had a conversation with murugan (Chennai manager) on 17th may and he checked with the showroom & gave a very hopeful & positive commitment that it will be delivered today and convinced us to book it through online.

We checked with him several times for immediate delivery on 18-may & he said it will be delivered and suggested us to book it & pay through online though we do not have any idea of buying online. So we have booked it online on 17-may and paid the entire amount as well. We have informed that we will get it in noon and till evening we were waiting for it and got a call from poorvika in noon for order confirmation. Unfortunately, there is no sign of product delivery till evening and hence we called the poorvika showroom agaram branch. They said, bill is not generated and hence it will be delivered tomorrow. Not sure, how they can decide on this and also there is no intimation to us about the same.

We had again spoke to customer care as we need to gift the mobile tomorrow and finally after talking with multiple representatives & wasted our time to get the mobile without bill, they confirmed that bill will be delivered tomorrow. Based on the reputation of poorvika, we have received the product from sambath who delivered it. He has opened the seal and showed us the mobile & asked us to charge it. We kept in charge and after sometime, we have taken the mobile & shocked to see the photos in gallery which was taken in the month of january (Attached the images). Also the seal name is lovely (Pls confirm, lovely will be seal??) attached the pictures for your reference.

We have called the agaram branch immediately and their response was so lovely. They said, its shocking for them and must have send the only available piece which may be a show piece. Also concern person has left and he said he will get back to us tomorrow. Do you think, we should wait for all this?? If mobile is not available in showroom, they should have told us, we have thousand ways to get it from market. Now you made us feel, why we have chosen poorvika??

We are highly disappointed with it since we received a show piece or used piece. Do you think, will we be ready to accept it or trying to clear the stock??? There is no intimation from them about it and delivered as if like a new phone. Am not sure, what you thought o[censored]s and we lost the image on poorvika.. Very pathetic and giving fake commitment. Literally its a betrayal and made a trust & broken it completely. Do we deserve it?? What will be the price for our time lost and unwanted stress & missing out to gift a person based on fake commitment by poorvika???

We need a new piece or refund our money immediately. This is completed unacceptable. It is easy for you to refund the money but who will pay for all our pain and time spent on this issue. Unwanted trust and it is very clear to inform all our circle about this scenario. Am working in leading it firm as hr and such a experience shows, how you guys treat the other innocent people who do not voice out or not aware of raising a concern. Kindly do not repeat the same to ignorant people who are from south tamil nadu especially.

If you cannot stick to your commitment, kindly do not make fake promises. We should have walked into poorvika showroom if your representative did not suggest for online.

Concern 1: need a replacement - new phone (Hopefully this time) or refund the money. Either thing should happen within tomorrow noon.

Concern 2: what is the justification for the fake commitment and wrong promise?

Concern 3: how do you convince us or pay for all our unwanted stress, phone calls & time loss.

Looking forward for some proper & immediate response on this.