[Resolved]  Poorvika Mobiles Pvt Ltd — Insurance one assist not given service

Dec 29, 2021

Updated by [email protected] Poorvika Mobiles Pvt Ltd — Insurance one assist not given service
D
[protected]@gmail.com
Dec 29, 2021
Mark as Resolved
Phone Number: [protected]
Invoice ID: GSI/SASA/11451

One assist insurance sold to me while purchasing mobile assuring of insurance claim accidental damage valid upto upto 13/03/2022 but not provided support and insurance claim date of iincident 26/12/2021 10.30am poorivaka mobiles private limited mobile number [protected], insurance was rejected due to reason improper handling by their insurer one assit, insurance claimed by poorvika on befalf of me. Later submitted many request but all was rejected without any good reasons, not picked up my mobile for service not given any refund

Dec 29, 2021

Updated by [email protected] one assist not responsible enough to help an illiterate to claim her valid insurance policy.

one assist team call her frequently with the language not known to her and misguides her to login with another new complaints and rejecting claim improper handling.

one assist team rejects the claim without inspection of the mobile, customer care itself does this action

one assist team rejects the claim through customer care representative even though all documents are correct and valid insurance policy

Dec 30, 2021

Updated by [email protected] Mahesh from one assist team advised to get repaired from local vendor and claim refund later. Is this way they way you all provide service to end customer?