[Resolved] Poorvika Mobiles — re: insulting customer & customer document sharing

Arun Kumar Shanmugam

from Hosur, Tamil Nadu

Address:

Sriram Nagar Extension, Near Bright School, Tirupur, Tamil Nadu, 642126

Hi Sir/ Madam,

I purchased a new mobile phone today at udumalpet poorvika mobiles. Where they asked me to pose for a photo snap by holding my new mobile phone with box in front off everyone in showroom. When i asked, why is this ??? They simply say this is our company policy for an EMI customer. And they shared it their shop whats group

This is actually insulting & criticizing me in front off everyone in public floor.

Point 2:
They took a photo of my aadhar & pan card in mobile. And i asked why your are taking in your phone?? They said i will take a photo and will share the data in their shop whatsapp group so that everyone will have data.

I dont know how poorvika mobiles doesn't know this. Sharing of any of my personal document is whatsapp group.

The way poorvika treated me is very worst.

The incident which happened for me today is very insulting in front of all.

I humbly request to take necessary steps for these kind of misbehaving activities.

Please show them how safely they should keep customer documents.

Regards,
Arun Kumar Shanmugam
5/429, Sriram Nagar Extension
Udumalpet - 642126
[protected]

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Feb 3, 2020

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

Jan 03, 2020

Poorvika Mobiles Customer Care's response Dear Customer,

We regret for the inconvenience caused to you, surely will verify and take necessary action against the branch.

Sincerely Yours,
Customer Support