[Resolved] Poorvika Mobiles — Regarding horizontal translucent grey lines on my S7 edge display.

Shaukath Ali Kamil

from Tirunelveli, Tamil Nadu

Address:

627117

Hello Sir/Madam,
As per your request i went to poorvika store and had a speak with executives regarding this.They spoke with higher officials from head office and still I didn't get any replacement for the defective handset.I didn't receive any reply from poorvika after that.i have mentioned all the complaints and forwarded mails which I have sent to Samsung to [protected]@poorvika.com.i request you to kindly speak with your higher official and arrange for free replacement.
My invoice number is SI/VALL/4891

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Jun 29, 2017

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

May 29, 2017

Poorvika Mobiles Customer Care's response Dear Customer,

As discussed please visit to authorized Samsung service center and submit the device as soon as possible for support.

Thanks,
Customer Support

Verified Support

May 29, 2017

Poorvika Mobiles Customer Care's response Dear Customer,

As we discussed with service center manager, due to the device got damaged at bottom edge Samsung could not support for warranty service.

Thanks for your understanding.

Thanks,
Customer Support