[Resolved]  Poorvika Mobiles — Sale of mobile on incorrect information and poor after-sale service

Address:

Chennai, Tamil Nadu, 600010

I purchased a Sony Xperia T3 mobile phone from Poorviak Mobiles store in Ampa mall chennai vide invoice no.1180 on 30.05.15. Before buying the phone I was assured by the salesperson that the handset shall be updated to lollipop OS within 30 minutes of purchase. After buying the phone the salesperson informed that OS update can be done only after the phone battery is charged to 100% and hence I was advised to go home, charge the phone and call the salesperson who will guide me how to update to lollipop OS. I was later advised to go to Sony service centre in Annanagar who will update OS. However they informed that the update is not available. When I informed this the salesperson I was assured that he will check and call me back. Till date, neither the salesperson nor anyone else from the concern has contacted me for updating the OS in my phone. I feel I have been cheated by the store to make me purchase the phone. I had opted for this model based on the technical specifications only. My e-mail communication to their customer care has not yielded any results This was not expected of a so-called reputed mobile shop.