[Resolved] Poorvika Mobiles — Sold a defect mobile

sanesh977

from Ernakulam, Kerala

Address:

605401

Imei no:[protected]/64
lenovo k3 note

hello,
This is santhosh kumar, i bought a mobile on 20.06.2016 at poorvika.
four days after the phone misbehaves in operation due to my personal schedule i cant reach the service centre soon. 13th day i reach the service centre and registered the complaint. they simply put the os and hand over the mobile. 17th day again i found a problem and went to servicecentre but they again put the os.i told them the i get repeated and new problems and demand for replacement but they dont .
23rd day problem occurs and they changed the touch and ringsets of the mobile and 31th day mobile totally shutdowns and not working. so i dont want service please put DOA but they didnot response and they ask me for board change.
so i refused to get the mobile from service centre.
i am totally disappointed and depressed. got irritated of that mobil([protected])
i told the poorvika about that problems but they simply assisting me and irritates me
demand for refund
mails to poorvika
From: santhosh kumar
Date: Wed, Aug 3, 2016 at 3:29 PM
Subject: Complaint was not yet resolved
To: [protected]@poorvika.com

Hi,
This is santhosh.. thanks for responding for my previous mail via phone call.. As u said i hand over my Mobile to poorvika at T.Nagar branch. Though a week went we didn't get any proper response yet.. By next week I'm leaving to abroad.. So please make it available by this week..

Thanks and regards,
Santhosh ([protected])

From: santhosh kumar
Date: Thu, Aug 25, 2016 at 2:40 PM
Subject: Re: Complaint was not yet resolved
To: [protected]@poorvika.com, [protected]@poorvika.com

hello sir/madam
I bought mobile on (20/06/2016) in poorivka mobile centre in t.nagar branch soon after the mobile didnot work properly.i had been complained lot of time but there response was unsatisfied.i got again and again problems in mobile.
Due that i need the compensaation of the mobile.
i dont want to speak customer executives. poorvika sold me a defect mobile and totally disappointed of that mobile

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May 10, 2017

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2016

Poorvika Mobiles Customer Care's response Dear Customer,

As discussed handset is ready at ASC to collect, for any further support pls contact us or write to [protected]@poorvika.com

Thanks,
Customer Support

Aug 26, 2016

Updated by sanesh977 no i dont want that mobile. dont compel me. please refund my money

Aug 26, 2016

Updated by sanesh977 i am totally depressed of that mobile . sychologically affected dont compel me

Aug 27, 2016

Updated by sanesh977 i did not get any response after they called and they told me that we will refund your money after the suggestion .
but they did not update about that. please response

Verified Support

Aug 27, 2016

Poorvika Mobiles Customer Care's response Dear Customer,

As discussed please requesting you to understand the Brand's warranty policy.

So requesting you to collect the handset from SC immediately and if any complaint persist, pls let us know after submission of device into service center for next level of support.

Thanks,
Customer Support.

Aug 29, 2016

Updated by sanesh977 you did not support me. you cheats me

Aug 31, 2016

Updated by sanesh977 I will go to consumer court against the defect mobile sold by you

Sep 02, 2016

Updated by sanesh977 poorvika not response to my complaint