[Resolved] Poorvika Mobiles — They are cheating at kolathur branch

From poorvika they are selling unneeded

Apr 12, 2023

Address:

Chennai

Dear Sir/Madam,

Greetings of the day..

Today (12th April 2023) i have purchased phone from above branch.

Sales person - Mr. Krishnan

Cash counter - Mr. Vijay Sarathi
(who sitting at counter.

I have bought 2 oppo mobile (model details enclosed tax invoice).

I went showroom today at 1.30pm Mr. Krishnan who attended me. I have purchased 2 oppo mobile model A55 & A17K. He have told 2 mobile cost Rs. 25, 500.00 i asked for better price he told Rs. 24, 500.00 i negotiate Rs. 24, 000.00 after he given.

I have made payment thru HDFC bank credit card got extra 10% insta discount.

He have given invoice but i did in see that invoice copies details.

After reached home i have gone thru the invoice i seen the 2 phone got billed along with samsung headphones also billed.

I went to there showroom again I have checked with that gentleman and cashier you have told 2 phone cost was 24, 000.00 why you added samsung headphones. Mr
Krishnan and Mr. Vijay Sarathi told we have given combo offer and the headphones was free of cost, i have asked with them if you are given free of cost why you billed? Again the 2 gentleman said for warranty and guarantee if you want to claim like service are any issues for we billed.

I have told to theme you guys are cheated me, you are selling indirectly to consumer and you saying we giving free of cost.

100% I'll say there cheating the consumer and before billing they are told any thing about samsung headphones we going bill the cost was rs. 500.00

I have enclosed all the details.

Kindly go thru details, and revert back ASA.

Thank you
S Gopala Krishnan

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Mar 20, 2024

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

Apr 19, 2023

Poorvika Mobiles Customer Care's response Dear Gopalakrishnan,

We attempted to contact your phone number several times which is not responding.
I requesting you to Kindly contact[protected] for further support.

Thanks & Regards
Poorvika Escalation Team.

Verified Support

Apr 26, 2023

Poorvika Mobiles Customer Care's response Dear Customer,

Greetings from Poorvika Mobiles Pvt Ltd!!!

Thanks for sharing your valuable feedback.

As we discussed through call, kindly find the link and resolve from Indian consumer forum. https://www.consumercomplaints.in/poorvika-mobiles-they-are-cheating-at-kolathur-branch-c3414675

We are deeply concerned to hear about your recent store experience we will definitely work on your feedback towards the betterment of our service. We have escalated this to concerned team they will surely look into and take necessary action. We are sorry for that customer experience has not met their expectation with our company. Customer's satisfaction is our top priority and we are truly sorry that wasn’t demonstrated to customer while we would love the opportunity to regain their trust.

Thanks for your patience and understandings

Thanks & Regards
Poorvika Escalation Team.

Apr 26, 2023

Updated by From poorvika they are selling unneeded Thanks... Issues got resolved from Poorvika

Verified Support

Mar 20, 2024

Poorvika Mobiles Customer Care's response Dear Customer,

We have sent the instructions how to resolve the issue from Indian consumer forum, Kindly resolve it from Indian consumer forum.

Thanks & Regards
Poorvika Escalation Team.

Verified Support

Mar 20, 2024

Poorvika Mobiles Customer Care's response Dear Customer,

Thanks for resolving the issue.

Thanks & Regards
Poorvika Escalation Team.