[Resolved] Poorvika Mobiles — Unethical behavior, fraud things offered

nikhila suresh

from Mumbai, Maharashtra

Address:

560075

Hi i am seema s
I bought a goinee phone f103 pro grey: [protected] from poorvika mobiles on 22-oct-2016 when i made the purchase i was informed that a jio sim would be provided after submitting aadhar card. As i did not carry aadhar card at that time the sales executive informed me that i can bring in aadhar card any day with the mobile purchased bill, but on 25-oct-2016 when i reached the shop with aadhar card i got a response that there was no jio sim card available on the day and the sales executes was very rude and insulted us in front of other customers. They told us we had to come on wednesday if we needed the sim, but that also was not an assured thing as we found two other customers also in the mobile store who had come for a sim card and they were also cheated the same way.

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Nov 7, 2016

Complaint marked as Resolved

The Mobile store called me and asked me to collect the Jio SIm. As i dont have the time to collect the Sim Card i did not collect it. There was no mention of the action taken against the executive who did not behave well. Since as per the experience i had i would never recommend this Mobile store to anyone and would inform my friends and family also not walk in there.

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2016

Poorvika Mobiles Customer Care's response Dear Customer,

JIO sim card was out of stock till tuesday and yesterday the stock was received, so please visit store today and meet branch manager Mr. Gnaneshwaran and collect the new sim asap.

We regret for the delay causes by JIO.

Thanks,
Customer Support.

Oct 27, 2016

Updated by nikhila suresh A call was received from Poorvika Mobile store and had informed us to collect the sim card. However since i am out of Bangalore i would not be able to collect the Sim card. Appreciate and thank you for the follow up.

Verified Support

Oct 28, 2016

Poorvika Mobiles Customer Care's response Dear Customer,

Please requesting you to mark the issue as resolved, once it was closed.

Thanks for your Valuable support.

Thanks,
Customer Support