[Resolved]  Poorvika Mobiles — Very much disappointed with the purchase in poorvika

Address:	600107
Website:	www.poorvikamobile.com

Hi,

I am writing this email to inform you that i am very much disappointed with the purchase i have made from one of your stores.

I have purchased c2233: celkon: m-mobile - [protected] on[protected]:54:38 from vadapalani branch. However, i realized that the product which was sold to me had broken company seal and also it has got faulty headset and in-built speakers.

I reached the branch on the very next day itself to replace the faulty handset however i am very much shocked to see the response from the branch manager mr. Kumara kurubaran v. He was very much impolite and clearly don't know how to behave in front of the customers. I believe the sole intention is to only sell not product and he doesn't care about the customer after that and this is very well creating a very bad impression on poorvika brand. While i was discussing the issue with him, he is not ready to respond to my queries and shouting at one of the executive at the shop in a very rude tone and bad language. He said him "to get out of the shop" which is clearly intended to me. There was more but i don't to add everything in this email.

He clearly can see that the quality of the speakers in the phone is not good and he repetitively saying that i need to check with the service center to check if there is any fault and to get a certificate from them. Do you think this is fair way to sell the phone? As a customer, how would i feel to run to the service center on the first day of buying the phone? Is this the impression poorvika wanted to create?

I was ready to pay more money and get another phone but he was very much reluctant to provide me any positive response. I would kindly request you to look into this matter on priority and provide me positive response.

If you have any questions, please reach me at[protected]

Regards,
Vimal hari
Ceo, crizaze