[Resolved]  Poorvika Mobiles — Worst Sales and after sales Service

Address:

Bangalore, Karnataka

On 04/Jan/2015 I purchased new Karbonn mobile phone for my mother from Poorvika mobiles, Vijay nagar bangalore . On coming home i suspected that the box seal was tampered and the Phone was defective. It does not display any Call Logs.I went to Poorvika mobile and told them about the issue. They said once billing is done we can't replace the product its a software issue so you need to contact Karbonn Service center. After few days i took a half day leave from my office and went to Karbonn service center (Sivam Telecom) in Rajaji nagar which is around 10 Kms from my home. On reaching there the Service center people said we dont have facility to install the software for this phone so you need to come after 1 week. I called them after 1 week and they said we havent got any software update from the company so asked me to wait. I went to poorvika mobiles and they denied any help and asked me to contact Karbonn mobiles servce center in 'Indranagar' which is around 25km from my home or contact Karbonn . I Even contacted Poorvika headoffice in chennai even they didnt provide any help. So i called Karbonn mobile customer care and they asked me to contact "Jayanagar servce center" Fine Fone solutions which is around 19 kms from my home . I went to Fine solutions, submitted from phone and they asked me to come next day. I called them next day and known that its inwarranty repair their phone operator was so rude and said we will call you once your phone is repaired. I waited for more than 4 days but no response from them so i called them again and they said the phone is sent to the company and will take atleast 21 days for the response to come from the company. So now me and my mother is totally stressed because of the run around and everything which is happening. We feel completely helpless. I dont know whom should i blame is it poorvika mobiles, Karbonn or fine fon solutions. Please help me to get my money back or atleast a working phone for which i have paid my hard earned money.