[Resolved]  Poorvika Mobiles — wrong invoicing & poor service

Address:600026

Today i purchased a mobile phone readmi note 5 pro from your showroom at no.30, arcot road, opp meenakshi college, kodambakkam, chennai - 600024, vide your invoice no gsi/kdm/12287 for rs.15500/ and accessories vide invoice no gsi/kdm/12288 for rs.900/. The service by the sales promoter was very poor. He had raised invoice in my daughter's name, who was helping me to select the mobile phone, instead of my name. I am the actual purchaser and the payment has been paid by my credit card. My id proof ie pan card copy was taken. Immediately after noting the error i informed the sales promoter to correct the error or cancel the invoice & raise fresh invoice in my name to which he refused saying it is not possible. I raised the matter with the branch manager mr. Pushparaj, who too refused to help me. I am a chartered accountant and i know that cancelling and raising fresh invoices within the day or within the same month would not be a big issue. I am a chartered accountant holding gstin. As the invoices has not been raised in my name i am unable to take input credit of gst paid resulting in financial loss of rs. 1796/ i request you to kindly cancel the invoices and raise invoices in my name by mentioning my gst no. The scratch guard purchased at the branch and pasted by one of your branch staff has come out when i reached home ie within 30 minutes. The entire shopping experience is very painful. I hope you would take corrective action to uphold the market goodwill, reputation and brand equity of poorvika and retain a loyal customer and an ambassador of your esteemed chain of showrooms. Thanks.
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Oct 7, 2018
Complaint marked as Resolved 
Poorvika Mobiles customer support has been notified about the posted complaint.
Verified Support
Aug 27, 2018
Poorvika Mobiles Customer Care's response
Dear Customer,

We regret for the inconvenience happened.

But for your kind information, surely a written confirmation receipt should be collected from every customer before making every invoice and the invoice should generated in the same name which is given in the slip by the customer.

So please visit branch today with the original invoice bill and collect the revised one after submitting it to showroom.

Thanks for your understanding.

Sincerely Yours,
Customer Support
Verified Support
Aug 28, 2018
Poorvika Mobiles Customer Care's response
Dear Customer,

We hope you have collected the revised bill, would you resolve the issue please?

Customer Support
Aug 28, 2018
Updated by Inbaraj M
Thanks a lot. I have collected the revised bill. There are other service issues such as defective pasting of scratch guard and very callous attitude by the staff, which however I am not pressing for resolution. Therefore I am treating my complaint as resolved and my grievance as redressed and you may close the complaint. Thanks once again.
Complaint comments 

Comments

For your kind information your staff mechanically filled up some chit and handed over to billing without any confirmation from my side. I am mentioning this so that you may suitably advice your staff to carry out your instructions. Thanks for your prompt response. I shall do as advised by you for rectification. Thanks

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    Poorvika Mobiles Phone
    +91 44 4399 9970
    +91 44 4266 6666
    Poorvika Mobiles Address
    Admin Office No. 30, Arcot Road, Kodambakkam, Chennai, Tamil Nadu, India - 600024
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