Poorvika Mobiles — Wrongly activated bajaj finserv loan

Address:GA Road

I have purchased a vivo mobile in july 2021 through bajaj finserv. But the poorvika staff in ga road wrongly activated the loan for two times. I didnt recognize it. But when i saw in bajaj finserv site 2 loans activated in that. I asked the poorvika staff about it. But he said this is not our fault you go to bajaj finserv branch. I went to bajaj finserv in annanagar they called to poorvika staff and ask them to send a mail regarding cancellation of the loan. But they said yes but not send. The amount was debited in my account for the 1st emi which they wrongly activated loan. This happen 1 month ago. But still no response now on 2nd nov the 2nd emi will come. How i can pay the 2nd emi which i didn't get. So make necessary action to deactivate the loan. I have attached the purchase bill and wrongly activated loan account statement. The wrongly activated baja finserv loan no.403dpfhg498399.
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Poorvika Mobiles customer support has been notified about the posted complaint.
Verified Support
Oct 28, 2021
Poorvika Mobiles Customer Care's response
Dear Customer,

Thanks for letting know the issue, will verify with respective team and resolve as early as possible.

Service support
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    +91 44 4266 6666
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