Portronics — por 794_harmonics 204 in ear bt stereo headset black

Address:	Mumbai City, Maharashtra, 400068
Website:	www.portronics.com/support.html

I visited malad west centre (Shakti infotech - mumbai) and submitted my non-working headphone to them for replacement on 22 june, 2018.

Job sheet number: 220618ltslascmh054j030
Customer support ticket: 31582

The guy at shakti infotech told me that it would take 20 - 25 days, i was shock to hear that. Does it take so long? I did had mi headphones which faced issue and it got replaced at the service centre itself. Same with my apple iphone charger, it got replaced immediately.

I am not sure, why customer has to travel twice to service centre for simple head phones replacement. I am really unhappy with support and process potronics guys following.

Today is 7th august, i am yet to receive the product. It is more than 1 and half month however i am chasing support guys and shakti infotech team.

This is completely ridiculous and making customer suffer and waste of time. There is no response from them yet. Their ceo desk id even did not bother to respond me.

I am very much disappointed and putting this in customer consumer complaint forum. I would not prefer portronics product in future and request you not to go with it. Such a bad experience and lost so many hours sending mail, following on phone etc.

Regards, jayesh parmar