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Last updated Apr 2, 2023
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S
satishsiyadri
Nov 8, 2021
Nov 8, 2021
This thread was updated on Nov 8, 2021
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Address:11-246/8,chandanapuri colony,praahaladapuram,visakhapatnam-530027

I brought 5000mah power bank i was charged fully but it gives 40% only my mobile 3700mah it was charge only 50to60%only
Portronics customer support has been notified about the posted complaint.
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Dear Customer,

We sincerely apologized for such an experience, kindly share your product invoice & product pictures at [protected]@portronics.com or feel free to contact us at [protected] (10:00 am to 06:00 pm, Mon-Sat)

Thanks & Regards
Portronics Support Team
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    Scropion
    Sep 7, 2021
    Sep 7, 2021
    This thread was updated on Sep 7, 2021
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    Portronics — portronics por-703 my buddy plus laptop cooling stand fan not working
    Portronics customer support has been notified about the posted complaint.
    View replies
    Dear Customer,

    We sincerely apologized for such an experience, kindly share your product invoice & product pictures at [protected]@portronics.com or feel free to contact us at [protected] (10:00 am to 06:00 pm, Mon-Sat)

    We have not received any complaint from customer end so kindly do the needful on support mail.

    Note- Return/refund policy is not in Portronics as we can help you in repair/replacement if there is any technical issue.

    Thanks & Regards
    Portronics Support Team
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      P
      Prince Raj saini
      Sep 7, 2021
      Sep 7, 2021
      This thread was updated on Sep 7, 2021
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      Address:Ajad nagar gali no.1 railway hartla colony

      My harmonics twins mini charging box not change earbuds properly
      Portronics customer support has been notified about the posted complaint.
      View replies
      Respected Consumer helpline,

      Greetings from Portronics,

      We would like to inform you that customer sent us mail on 15 days ago (Mon, 23 Aug 2021 at 1:20 PM) and our team replied on the same day 15 days ago (Mon, 23 Aug 2021 at 5:52 PM) however neither customer revert on ticket nor follow the process.

      If any customer raise complaint on Consumer helpline does not mean customer will always right.

      We would request you to please ask customer to follow the process to get his product repair/replace.

      Please check customer mail screen shot where our team sent him repair/replacement process but customer never revert-

      Thanks & Regards
      Portronics Support Team

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        H
        Hdhdhdhdhd
        Aug 31, 2021
        Sep 1, 2021
        This thread was updated on Sep 1, 2021
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        Address:B-387 Nehru Ground Faridabad near pnb bank

        Hello sir i hade purchase a car aux to usb connector bluetooth device on[protected] and it has been not work properly so please return this and provide me another one not connect to phone bluetooth
        Portronics customer support has been notified about the posted complaint.
        View replies
        Dear Customer,

        We sincerely apologized for such an experience, kindly share your product invoice & product pictures at [protected]@portronics.com or feel free to contact us at [protected] (10:00 am to 06:00 pm, Mon-Sat)

        We have not received any complaint from customer end so kindly do the needful on support mail.

        Note- Return/refund policy is not in Portronics as we can help you in repair/replacement if there is any technical issue.

        Thanks & Regards
        Portronics Support Team
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          P
          Prince Ritbik
          Aug 28, 2021
          Aug 28, 2021
          This thread was updated on Aug 28, 2021
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          Address:A 255 Indira kalyan vihar Okhla phase 1 new delhi 110020

          Charging jaik problem, my bluetooth speaker is not charging
          Portronics customer support has been notified about the posted complaint.
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          We sincerely apologized for such an experience, kindly share your product invoice & product pictures at [protected]@portronics.com or feel free to contact us at [protected] (10:00 am to 06:00 pm, Mon-Sat)

          We have not received any complaint from customer end so kindly do the needful on support mail.
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            C
            Chirag983
            May 21, 2021
            Jun 23, 2021
            This thread was updated on Jun 23, 2021
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            Address:313/7, BARA BAZAR ROHTAK

            Not working one side and my product is in warrenty
            Portronics customer support has been notified about the posted complaint.
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            Please share your complete query on [protected]@portronics.com also share purchase bill, we will check and update you on mail.
            Reply
            Portronics Customer Care's response, May 21, 2021
            Verified Support
            Respected Consumer Team,

            We would like to inform you that neither we have receive any mail from customer end nor customer raise any ticket. If customer facing any issue then customer have to share his issue with product invoice & product pictures. If customer did not raise any ticket or complaint then how Brand will help him. If customer raise directly at consumer form then it does not mean customer is right always and company will be wrong.

            None of company will never denied for help to their customer so kindly ask customer to raise complaint at [email protected] and contact us at 9555245245 (10:00 am to 06:00 pm, Mon-Sat)

            Thanks
            Portronics Support Team
            I have bought few products of Portronics, but now I feel cheated as company's products are imported from China, shame on you, can't you people produce these petty products in India.
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              S
              sharmamait51
              from Chandigarh, Chandigarh
              Mar 3, 2021
              Apr 7, 2021
              This thread was updated on Apr 7, 2021
              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

              Address:Shakarpur, Delhi

              Greetings

              I have bought new Portronics POR-645 Muffs Pro Wireless Bluetooth Headphone

              with AUX Port (Black) | B01N21D4FD ( POR-645 Muffs Pro ) 2000/- Rs

              After only 3 months, one line is coming on the head side as picture attached.

              It looks like, there is manufacturing fault in this product.

              Now portronics team is denying to replace it.
              You are requested to kindly register our complaint and help to get it replaced at the earliest.

              PFA snapshots and invoice for your reference.
              +2 photos
              Aug 11, 2021
              Complaint marked as Resolved 
              Portronics customer support has been notified about the posted complaint.
              Verified Support
              Mar 04, 2021
              Portronics Customer Care's response               Respected Team,

              Greetings from Portronics.

              We would like to inform you that customer product is physically damaged as if it got damaged within 1 week, 1 month then we would help but to the customer but customer got this in 7th August 2020 and today is 4th March 2021 so after using 7 months this is not manufacturing defects and none of company will help in physically damaged product, How Brand come to know that customer did not use it or use it and if any person buy anything from any company then everyone use it but if any customer have not use then it is not company problem, Kindly check below screen shot of customer & brand conversation on mail with invoice -

              Note- If any customer raise any issue on Consumer form it does not mean every customer is right at their place, kindly check whole scenario and then please decide that is customer is right ?

              Thanks & Regards
              Portronics Support Team

              View replies
              Dear Team,
              Greetings for the day!

              This company only tries to silence the customer by listening to its decision. Because it is a branded company that knows how to impose unheard decisions to ignore customer's statements.

              Due to a technical problem in the actual product, they are doing so because it is designed incorrectly. And when the customer wants to make his point, the cases are closed, due to the manufacturing defect of the product.

              My Twitter account has also been blocked by this portronics company. If this product is seen physically by any person, he will understand the manufacturing defect of the product.

              Now no body is listing my complaint and resolve.

              Regards
              Amit Sharma [protected]
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                V
                V Bhuvaneshwaran V Bhuvaneshwaran
                Nov 18, 2020
                Nov 18, 2020
                This thread was updated on Nov 18, 2020
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                Address:3/143 pappampalayam paper mill road Thiruhengodu

                Hi sir my Headset left side is not work please chick please please sir
                +1 photos
                Portronics customer support has been notified about the posted complaint.
                Nov 18, 2020
                Updated by V Bhuvaneshwaran V Bhuvaneshwaran                 Left side not work Bluetooth earphones
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                  D
                  Dhruba_Banerjee
                  Oct 9, 2020
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                  I purchased a POR- 168 Konnect Star lightning cable last month for my iPhone. The cable stopped working after one month. As per promised 6 months warranty I raised a ticket and mailed them. They asked me to send a snapshot of the cable after cutting it from both ends so that nobody else can claim warranty with the same cable later. Seemed legit till now. I did what they asked and waited for reply. Now after this all mails went unresponsive. No reply till now. So I decided to raised the ticket on their Twitter handle and SHOCKINGLY THEY BLOCK ME FROM THEIR TWITTER HANDLE FOR THAT.
                  +1 photos
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                    E
                    EdwardHsue20
                    Oct 5, 2020
                    Oct 9, 2020
                    This thread was updated on Oct 9, 2020
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                    Fraud Company....Not providing replacement even though my product is under warranty.

                    Address:PORTRONICS DIGITAL PVT LTD. B-76, Wazirpur Industrial Area, New Delhi-110052, Near State Bank of India (SBI) Ph No. – +91- 9555245245
                    Website:www.portronics.com

                    I first purchased a Protronics Jumbo Power Bank (20000 MaH) in 2018. Since, it was working fine until recently, I decided to buy another one, for my mom. I then placed an order for Portronics Mino 20D (20000 MaH) power bank on 6th June 2020.

                    After, I received the power bank, when I charged it from 98%, it still took me 2 hours plus to get it fully charged to 100%.

                    This seemed odd to me because normally when you...
                    +4 photos
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                    N
                    Nilanjan_2126
                    from Bengaluru, Karnataka
                    Oct 3, 2020
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                    Fingerprint padlock Por-983

                    Three fingerprint padlock was purchased from Portronics website last month.

                    After getting the delivery, we could see from the first day itself that one of the lock was malfunctioning ie the lock system is not working. As the product was under warranty, we reached out to the customer care using their qr code to lodge a complaint 3 weeks back and sent a mail to them with the image of the lock, stating the exact malfunctioning...
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                    J
                    JAY abc
                    from Bhuj, Gujarat
                    Sep 28, 2020
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                    Address:delhi,Mumbai

                    I have lodge complaint/ticket on site for item ordered from flip kart on 15/07/2019. Item having back up issue. But nobody responded over follow up on calls and email id as per given on site. Very poor after sales service. Ticket no.229386 still open.
                    +1 photos
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                      V
                      vish.rajpoot96
                      Sep 21, 2020
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                      Address:Govindpuram Ghaziabad Uttar Pradesh

                      I purchased portronics harmonics 216 wireless sports headset in Feb 2020 but this time 1 side not working I can replace it. I have bill box everything

                      Plzz contact me right know
                      +1 photos
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                        B
                        Bipindeep Singh
                        Aug 27, 2020
                        Aug 27, 2020
                        This thread was updated on Aug 27, 2020
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                        Website:www.portronics.com

                        I had purchased speaker - portronics sound drum 871 on 20 july 2019 and I had received 2 months extra warranty card and I had registered warranty on Portronics official website within 15 days from date of purchase but I hadn't enter mail id because it's not necessary. Now they are refusing to claim warranty and telling that you hadn't registered warranty.
                        +4 photos
                        Portronics customer support has been notified about the posted complaint.
                        Aug 27, 2020
                        Updated by Bipindeep Singh                         I had registered complaint on 14 August 2020 and uploaded invoice, warranty card and product images 5 times. On 15 or 16 August my mail id and complaint has been removed.
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                          Yugandhara Patil
                          Aug 12, 2020
                          Resolved
                          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                          Resolved
                          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                          portronics por-703 my buddy plus laptop cooling stand fan not working

                          I have raised a complaint on 04th august’2020 on portronics website (228015) and registered for warranty since my product (Portronics por-703 my buddy plus laptop cooling stand) is not working.
                          I am following up since then but i haven’t received any reply from portronics team. Really pathetic service, no acknowledgement on the email, no response as to what is the next process. This is not how you treat your customers. Will definitely...
                          +2 photos
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                          kushalseal
                          from Delhi, Delhi
                          Jul 8, 2020
                          Resolved
                          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                          Resolved
                          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                          Website:www.portronics.com/pages/support

                          The product i have received in replacement is really cheap and i have to adjust the wire manually for the sound to come. And i have just received the product yesterday i. E. 7th jul. The product i had harmonic 208 black earphone was having some issues which are left ear piece stopped working, bluetooth connectivity issue etc. As the product was under warranty i had sent it for replacement but what they have sent is not at all acceptable. I am really disappointed, if indian companies like potronics does something so cheap then how can we trust them. As per current situation indian companies should give more importance to the quality of their work and product. Please help out if possible
                          +2 photos
                          Jul 24, 2020
                          Complaint marked as Resolved 
                          Received the replacement
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                            Sparsh lucky
                            Jun 25, 2020
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                            Address:Wazirpur industrial area
                            Website:www.portronics. Com

                            I have summited my earphones to service center for repair. But they are not repairing nor replacing. As due to lockdown was not able to give to service center. And now they are not replacing.
                            +1 photos
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                              Mohit 2489
                              Jun 13, 2020
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                              Company is not responding to my emails despite assigning to somebody regarding money deduction and haven't received any order confirmation. It's being more than one month
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                                E
                                Er. Dee Je
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                                Address:51, khurbura, Dehradun-248001, Dehradun, Uttarakhand, 248001

                                I bought the 'portronics indo 10s power bank ' from a shop in dehradun, the powerbank is replaced once within one month, but the new powerbank also creating problem so the dealer retused me to exchange or remunerate for the product however the product claims 1yr. Warranty infact from first buy.
                                So please i request you, either replace the product or refund me.
                                customer support has been notified about the posted complaint.
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                                  Md Rahim Khan
                                  from Kishanganj, West Bengal
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                                  Address:Ranchi, Jharkhand, 834001

                                  I bought a product named 3in one portronic cable from paytm website but one of those cable is not working properly. I visited local service centre but the said we are not going to give service who are buying products from any online site. After that i called many times customer care but no any support i received, after that i mailed complaint on their official mail id and also create a ticket on their website. But finally they called me and one of their executive said your product is out of warranty. Very poor product don't buy any portronics products they sell and after they don't want to give any service when you buy their products online.
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