Portronics Complaints & Reviews

My Tracking ID SRTP[protected]
Name Jai Chand
Mobile No. [protected]
Add. G-48, Nand Ram Park, Uttam nagar, New Delhi-110059
Expected Date Of Delivery 17th June 2022
On 17th June your company deliver boy call me & say your parcel deliver on 18th june but on this date anybody can't call me & can't come at my address please deliver the product as well as possible & solve the problem

I have buy earphone and received it today but they are not working and not showing any response and rhe team is also not replying

The lamp is touch operated but keeps switching off all the time. Looks to be defective.

I have recently purchased a couple of products from the Portronics e-com store.
I realized that unknowingly the order has chosen two numbers for the same product.
When I found out this, I have tried to reach the helpline for cancellation.
Help support has simply asked me to send a mail for cancellation.

Post sending the cancellation note, I've got it is not possible which is really a not feasible solution....

First ever disappointing experience with Portronics !!!

Bought the Harmonics Twins S2 on 28th evening from a local dealer (Sai Ezone, Ranchi, Jharkhand). The product was fully sealed and packed when handed over, but the product inside is faulty, looks used and old.

- 28th night when I tried putting the box and pods on charge, the charger cable which is of a really bad quality was not taking the charge. There was not light showing that the device is being charged.
- 29th morning I tried to charge again and somehow it charged without any indicating light, & kept disconnecting. The charging cable does not fit the box socket easily, it is quite a struggle there.
- The display screen is not working at all, the insides of the box is also has scratches and used look.
- Both buds do not work simultaneously.
- The Bluetooth gets disconnected.

Spoke to the customer care personnel first thing in the morning of 29th March, I was asked to write a mail asking for REPLACEMENT. I sent them the mail on 29th along with all photographs.

I was told they will take 24 hours to resolve the issue. After 24 hours all they had to tell me was to send the damaged product via courier at my own expense only for them to CHECK and DECIDE whether its worthy of replacement or else they will simply repair and send it back.

So I spend money on buying a damaged product of this brand, then I spend additional money to make that product reach them only for them to CHECK and simply REPAIR the product and not provide for a new one ???
Why should a customer bear the charges of dispatching a damaged product being sold by their brand ?
Literally no brand these days charge for courier services, not even in case of RETURN !
Moreover, their support team is rude and disrespectful to the customers.
The first one didn't even open the file that I had shared and was rude enough to tell me to share photographs again.
The second one asked, how would spending 50-100 Rupees matter to me, if it doesn't matter why don't you do that for me ?

Attaching herewith the Photographs and Bill for your perusal.

Hoping for EARLY RESPONSE !!!

I have already mentioned the issue in previous email ticket no. 317349 .I got this product from Amazon as gift ever since I got this the buttons have not been working at all after 1 month of minimal usage .It has been kept aside quite a long since I've seen this issue.I have been contacting portronics customer service on same but without proper response from them since months till now .I can return it back of you could do the needful at the earliest.
I have claimed warrenty and raised tickets and contacted customer service on same multiple times without any proper communication

After all these convo portronics suggested me to send this to delhi or mumbai by the time it reaches there from my current location product may damage during transportation and which will be not repaired stating same . Informed cleared same over email but still getting same response just to avoid product to get repaired or replaced any ways.This is the worst customer service that I have ever experienced so far.
Company can't run this way in long run.

Pranay kumar Rajoju
[protected]
[protected]@amazon.com
H.no:39-9-346/D/1
Nagendra nagar, Shambunipet
beside srimatha plywood n glass mart
Warangal
Telangana
PIN:506005

I bought the HARMONICS TWS 24 on 5 feb. 2022 and when i got home and tried to chagre the eapods i found the charging cable was faulty on the same day i bought it from Naveen Moblie Zone, near Ginni devi Modinagar Girls College, Near bus stand
i request to replace the charging cable as soon as possible

Not working My new USB-A/typ-C charger

I brought 5000mah power bank i was charged fully but it gives 40% only my mobile 3700mah it was charge only 50to60%only

Portronics — portronics por-703 my buddy plus laptop cooling stand fan not working

My harmonics twins mini charging box not change earbuds properly

Hello sir i hade purchase a car aux to usb connector bluetooth device on[protected] and it has been not work properly so please return this and provide me another one not connect to phone bluetooth

Charging jaik problem, my bluetooth speaker is not charging

Not working one side and my product is in warrenty

Greetings

I have bought new Portronics POR-645 Muffs Pro Wireless Bluetooth Headphone

with AUX Port (Black) | B01N21D4FD ( POR-645 Muffs Pro ) 2000/- Rs

After only 3 months, one line is coming on the head side as picture attached.

It looks like, there is manufacturing fault in this product.

Now portronics team is denying to replace it.
You are requested to kindly register our complaint and help to get it replaced at the earliest.

PFA snapshots and invoice for your reference.

Hi sir my Headset left side is not work please chick please please sir

I purchased a POR- 168 Konnect Star lightning cable last month for my iPhone. The cable stopped working after one month. As per promised 6 months warranty I raised a ticket and mailed them. They asked me to send a snapshot of the cable after cutting it from both ends so that nobody else can claim warranty with the same cable later. Seemed legit till now. I did what they asked and waited for reply. Now after this all mails went unresponsive. No reply till now. So I decided to raised the ticket on their Twitter handle and SHOCKINGLY THEY BLOCK ME FROM THEIR TWITTER HANDLE FOR THAT.

I first purchased a Protronics Jumbo Power Bank (20000 MaH) in 2018. Since, it was working fine until recently, I decided to buy another one, for my mom. I then placed an order for Portronics Mino 20D (20000 MaH) power bank on 6th June 2020.

After, I received the power bank, when I charged it from 98%, it still took me 2 hours plus to get it fully charged to 100%.

This seemed odd to me because normally when you...

Three fingerprint padlock was purchased from Portronics website last month.

After getting the delivery, we could see from the first day itself that one of the lock was malfunctioning ie the lock system is not working. As the product was under warranty, we reached out to the customer care using their qr code to lodge a complaint 3 weeks back and sent a mail to them with the image of the lock, stating the exact malfunctioning of one of the locks but they didn't bother to reply on that. Again, we had called their customer support two weeks back and after hearing the entire issue, they acknowledged the issue and mentioned that they'll send a new lock. Since then, there was no update whatsoever. When we called them once again this week, this time they mentioned that we have to courier the lock to their facility and they will first check if the product can be replaced or not.

The product costs 1500 approax and why should a consumer bear the problem to courier a lock midst this Pandemic when there is a very little chance to get the product back. We have already lost the money and as per warranty rule, they should ideally replace the faulty product. Reference ticket id 234585

I have lodge complaint/ticket on site for item ordered from flip kart on 15/07/2019. Item having back up issue. But nobody responded over follow up on calls and email id as per given on site. Very poor after sales service. Ticket no.229386 still open.