Prasanna Travels — bus late and refund expected

Hi, me and my brother were supposed to travel with your company at 12:15 pm from mumbai to pune (3rd dec 2019) but the bus got delayed for about 2 hrs.

We have asked for a refund.

Please look into it and make this experience a one we don’t despise. Here’s the ticket text.

Redbus mticket
Route: mumbai to pune
Ticket no: tncv53963437
Passenger: pooja parvatkar (28, female)
Pnr:[protected]
Travels: purple metrolink
Departure: 12:15 pm dec 3, 2019
Seat numbers: 2, 1
Redbus discounted fare: rs.800.0
Boarding point: andheri (E) - purple metrolink office, bisleri compound [protected], [protected]
Address: andheri (E) - purple metrolink office, bisleri compound [protected], [protected]
Boarding point contact: n/a
Purple metrolink customer care: -
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Redbus helpline:[protected]