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Prestige — Product not received

I ordered magic mop on 22nd Dec . My order number is 198754. delivery within 24 hrs. But till now I didn't receive the product. Why delay?when I will get my product?
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    TTK Prestige
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    TTK Prestige Phone
    +91 11 4509 2366
    +91 11 4509 2377
    TTK Prestige Address
    38, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
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