Purplle.com — delivery problem

Address:

Surat, Gujarat

I have placed an order on 25th september'19 and on 28th september'19 it was showing me your product is delivered but i havent received any product. It was prepaid order of around 500rs. And it was going to reach me by xpressbees but i havent got any information even after calling a lot of time on customercare number. How they can deliver in any other city when i live in surat. There is no response even after several mails.. Kindly improve your service.