Purplle.com — j'adore perfume

Address:400706

About 6 months ago my mother bought 3x j'adore perfumes from purplle.com. Since they weren't for personal use, they were kept unused and unopened. Recently, i gifted one to a friend of mine, and it turns out that the perfume was fake. Another was gifted to another friend who has carried it abroad, and she has informed me that she has doubts about its genuinity since she has the same one and they have stark differences. One more is lying with me unopened. What kind of nonsense is this? Can you imagine the shame one feels when it turns out that they have gifted someone very close something that is expensive but turns out fake. This is absolutely unacceptable.
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Purplle.com customer support has been notified about the posted complaint.
Verified Support
Oct 25, 2019
Purplle.com Customer Care's response
We deeply apologize for the inconvenience caused to the customer.

We request the customer to share the Order details and also few images of the product received so that we can assist her further.
Oct 25, 2019
Updated by Axd123
Order No #[protected]
Shipment AWB: SF26043512PL
Courier name: ShadowFax

Oct 29, 2019
Updated by Axd123
Purplle.com has still not replied to my issue. On calling them on the phone, we were told there's nothing they can do. If this is the attitude, I will see purplle.com in court.
Complaint comments 

Comments

I have placed order for 1 face wash and 1 lipstick also paid online of Rs. 369,
Order has confirmed but now status is showing that Shipment Delayed,
This is happened with me 2nd time and could not reachable to your customer care also, I am very disappointed of this your pathetic service.

My order no id:[protected]

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