[Resolved] Purplle.com — Order delay

Harika Jaldi

Address:

4 -124A near sivaparamathama dyana mandir tadepalligudem sreeramnagar 534102

Dear sir,
I ordered and item 7 nov 2020, and parcel is come to my location as shown your site as 12 nov 2020.13 nov 2020 on words i called ecom customer care number for my delivery every time the executive was committed that the product will delivery within 24 hrs.
Today i called (16 nov 2020) at the time the customer care guy give me same commitment.
Then now status shows that shipment rto locked .
I need my ordered product.
My awb no is :[[protected]]

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Aug 6, 2021

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2020

Purplle.com Customer Care's response We apologizeze for the inconvenience caused.
We would like to inform you that we have tracked the details of the customer's order 12258537. It has been marked as returned due to operational logistic issues by our courier partner Ecom Express on 17/11/2020. The refund of the amount Rs.929/- is processed on 17/11/2020 and as the mode of payment was prepaid the amount will be reflected back in the next 7-10 working days(which excludes Saturday, Sunday, and public holidays) in the customer's account.

Also, we have requested the customer to place a new order as this order has been returned.