[Resolved] Purplle.com — order delivery | |||||
I have ordered two items on purplle.com with orderid [protected] on nov 20, 2017. They have dispatched them by xpressbees with tracking id[protected] on 21-11-17. While tracking the shipment, it shows the product reached my place on 25-11-17. But, till today i have not received any phone call/information regarding the same. Each time i try to contact purplle they keep saying they will do their best and i'm tired of hearing the same thing over and over. This is the worst service i have seen till today. There is no xpressbees courier office in hospet. I have called xpressbees regarding this. They are saying we will deliver it by today/tomorrow every time but failed to do so. They have given a mobile number. When i call him, he says i am not in that courier right now. This is not at all acceptable. Was this information helpful? | |||||
Jan 11, 2018 Complaint marked as Resolved Purplle.com customer support has been notified about the posted complaint. Verified Support Dec 06, 2017 Purplle.com Customer Care's response Dear Customer, Please accept our deepest apologies for the delay caused in delivery. Currently even we are unable to trace any details of your order after 25/11/2017, we have escalated this with higher authority of courier partner. Please be assured that once we get the revert from them, we will get back to you with the exact status. Your co-operation in this matter will be highly appreciated. Regards, Team Purplle Verified Support Dec 06, 2017 Purplle.com Customer Care's response Dear Customer, Please accept our deepest apologies for the delay caused in delivery. Currently even we are unable to trace any details of your order after 25/11/2017, we have escalated this with higher authority of courier partner. Please be assured that once we get the revert from them, we will get back to you with the exact status. Your co-operation in this matter will be highly appreciated. Regards, Team Purplle Verified Support Dec 11, 2017 Purplle.com Customer Care's response Dear Customer, Apologies for the long wait. As per the update from courier partner, customer's order has been delivered today. Regards, Team Purplle | |||||
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