Purplle.com — Refund denied

I had initiated return of products received under the above mentioned order id on account of receipt of damaged goods. The delivery box and the products were damaged. I was told to provide some pictures again via email through the link provided by purplle. But I didn’t receive the mail maybe due to some technical glitch so the customer support executive asked me to get my registered email id changed and place a new return request. So as per his suggestion I got my registered email id changed. But the second time as well I wasn’t able to receive the mail which purplle was sending me to provide additional pictures so I had to get my return request cancelled second time as well and place return request the third time. So due to all this I got a call from purplle customer support mentioning that since I have placed multiple return requests from multiple email ids so the system is not accepting it and hence my return request has been rejected. I want to return all products received under the above mentioned order id since all the products are damaged and the delivery package was damaged too. I have not initiated any return from the account having registered number [protected]. This is the first time I’m trying to return a product from this account. And the reason which I was provided that I have got my registered email id changed so that was suggested to me and done by purplle customer support executive due to which I’m suffering.
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Dear Support,

Greetings from Purplle Executive Customer Relations team !!

Our system has identified repeated returns and multiple accounts registered and orders placed from customer's accounts. We will no longer be able to process return requests from her account. This process is tracked by the system to safeguard the interest of both parties.

Mentioned below are the Order ids with Email ids and contact numbers we have already given disposal and Refund -

[protected]@gmail.com / [protected]
[protected]@gmail.com / [protected]
[protected]@gmail.com / [protected]
1) Order id[protected], Refund amount - Rs. 690/-
Reason for Return - Damage/Leaked

2) Order id[protected], Refund amount - Rs 1335/-
Reason for Return - Damage/Leaked

3) Order id[protected], Refund amount - Rs 750/-
Reason for Return - Damage/Leaked

This is the final resolution from our end.

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