Purplle.com Complaints & Reviews

Oct 02, 2022

Purplle.com Customer Care's response Dear Support,

Greetings from Purplle Executive Customer Relations team !!

With regards to the order id[protected] and AWB[protected]. it has been delivered by Xpressbees courier partner by verifying the OTP.

Please find the below attached document.
1. Proof of delivery[protected]
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Please do let us know if there is anything else we can help you with.
Have a wonderful day ahead.

Sep 18, 2022

Purplle.com Customer Care's response Dear Support,

​Greetings from Purplle Executive Customer Relations team!!

Order id[protected], shipment AWB[protected] was delivered the customer[protected].

If the products are missing so request customer to raise a return request for missing product.
​
​Thank you for reaching out to us. We would request you to try raising the return request once again. Below are the steps mentioned.

- Logon to your Purplle App/website,
- Click on Smiley
- Click on My orders
- Select the order number
- Click on view order details
- Click on "Return Item" next to the product you want to return
- Select the correct reason and upload 2-3 images. as specified below :
1) Box and invoice pictures'.
3) Images which can verify your claim
- Kindly add few words mentioning your concern in the description box because if you will not fill in the description box the request will not proceed further.
​
Be rest assured our team will verify the return request and provide you the resolution.

Sep 13, 2022

Purplle.com Customer Care's response Dear Customer,

​Greetings from Purplle Executive Customer Relations team!!

Order id[protected], shipment AWB[protected] was cancelled by the customer from our application on[protected], reason mentioned as - Order created by mistake!
​
Accordingly, we have initiated the refund amount of Rs 587/- on[protected] Generally, a refund once initiated, is credited within 1-2 working days in your account. However, sometimes due to delay at the payee bank's end, it may take up to 7-10 working days to reflect ( Excluding Saturday, Sunday & Public holidays). The refund will be reflected under the name of MANASH LIFESTYLE PRIVATE LIMITED
​
Refund Arn[protected], Screenshot Proof of successful refund is attached below -
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We humbly request you to kindly raise a dispute with the bank if the refund is not showing in your account after the given timeline of 7-10 working days. we also would like to inform you please check your bank statement as sometimes you will not receive an SMS of the refund due to a network issue.
​

Sep 06, 2022

Purplle.com Customer Care's response Dear Support,

Greetings from Purplle Executive Customer Relations team !!

With regards to the return request under order id[protected]. The customer has confirmed that the product is damaged and she want to return it.

We have arranged the pick up of the product from our end from the delivery location on an urgent basis. The pickup will be done within 2-3 working days.

Mentioned below are the products that will be picked -
1) Plume 16 Pcs Professional Makeup Brush Set (Face + Eyes) With Marbelicious Makeup Bag

Once the refund will be processed, the customer will get the post notification on her registered email id/ contact number. Please be informed that she can track the shipment under AWB[protected]. Once we receive the products back at our warehouse within 5-7 working days, the refund will be done within 1-2 working days from our end.

Thanks & regards
Purplle Customer Service Team

Aug 19, 2022

Purplle.com Customer Care's response Dear Customer,

Greetings from Purplle Executive Customer Relations team!!

We will definitely look into this case.

We request you to share the Order details/Registered mail id/Contact number used for placing an order so that we can check the details and resolve the customer concern on a priority.
​
Feel free to contact us on [protected] anytime between 10 am to 11 pm or mail us at [protected]@purplle.com.

Aug 12, 2022

Purplle.com Customer Care's response Dear Support,
​
Greetings from Purplle Executive Customer Relations team !!

We request you to allow us some time to get the details checked.

Have a wonderful day ahead.
​

Aug 12, 2022

Purplle.com Customer Care's response Dear Support,
​
Greetings from Purplle Executive Customer Relations team !!

We request you to allow us some time to get the details checked.

Have a wonderful day ahead.
​

Aug 12, 2022

Purplle.com Customer Care's response Dear Support,

Greetings from Purplle Executive Customer Relations team !!

The customer has placed 2 orders, and both the orders were confirmed, we have cancelled the order id[protected].
​
The refund of 1482/- has processed and it will be initiated in 1-2 days. Generally, a refund once initiated, is credited within 1-2 working days in customer's account. However, sometimes due to delay at the payee bank's end, it may take up to 7-10 working days to reflect ( Excluding Saturday, Sunday & Public holidays). The refund will be reflected under the name of MANASH LIFESTYLE PRIVATE LIMITED

The another order 27059872 has been confirmed, it is dispatched on 12/08/2022. It is expected to be delivered by 15/08/2022 by our Ecom Express courier partner.
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The customer can track the order from the Purplle mobile application.

Aug 01, 2022

Purplle.com Customer Care's response Dear Customer,

Greetings from Purplle Executive Customer Relations team!!

We will definitely look into this case.

We request you to share the Order details/Registered mail id/Contact number used for placing an order so that we can check the details and resolve the customer concern on a priority.
​
Feel free to contact us on [protected] anytime between 10 am to 11 pm or mail us at [protected]@purplle.com.

Jul 26, 2022

Purplle.com Customer Care's response Dear Support,

Greetings from Purplle Executive Customer Relations team!!

We will definitely look into this case.

We have highlighted this case to our relevant department and we will get this resolved as soon as we can.

Have a wonderful day a head.

Warm Regards,
Anass Sayyed

Jul 26, 2022

Purplle.com Customer Care's response Dear Support,

Greetings from Purplle Executive Customer Relations team!!

With regards to your order 26218375, with shipment - AWB [protected] is delivered to you on Tuesday, 26 July from our Ecom Express courier partner.

Have a wonderful day ahead.

Warm Regards,
Anass Sayyed

Aug 24, 2022

Purplle.com Customer Care's response Dear Support,

Greetings from Purplle Executive Customer Relations team!!

With regards to your order 26218375, with shipment - AWB [protected] is delivered to you on Tuesday, 26 July from our Ecom Express courier partner.

Have a wonderful day ahead.

Warm Regards,
Anass Sayyed

Jul 26, 2022

Purplle.com Customer Care's response Dear Customer,

Greetings from Purplle Executive Customer Relations team!!

We will definitely look into this case.

We request you to share the Order details/Registered mail id/Contact number used for placing an order so that we can check the details and resolve the customer concern on a priority.
​
​Awaiting your kind response.

May 02, 2022

Purplle.com Customer Care's response Dear Surmita,

Greetings from Purplle Executive Customer Relations team!!

We request to please share with us any one of the order related details. Kindly reply to us with the following details:

Registered email Address -
Registered Mobile number -
Order ID -
​
​Awaiting for a response.

May 02, 2022

Purplle.com Customer Care's response Dear Customer,

Greetings from Purplle Executive Customer Relations team!!

We wanted to inform you that the pin code: 500053 is currently not serviceable by any of our courier partners due to some operational logistics issues. However, we are constantly trying to reach every possible territory in the country, we have forwarded your area pin code to our logistics team to check whether we could provide delivery services there in the near future. Meantime you can check the serviceability of your nearby area pin codes on our website to place the order, if serviceable.

We request you to share your registered email Id and the previous order Id you have placed with us.

Have a nice day ahead.

Apr 22, 2022

Purplle.com Customer Care's response Greetings from Purplle Executive Customer Relations team !!
Thank you for reaching out to us

We have received an update from our warehouse team that this product - L'Oreal Paris Total Repair 5 Shampoo (1000 ml) was packed and delivered to the customer in good condition along with other products for your order id[protected].​ Unfortunately, we are unable to accept the return request and this is the Final Resolution from our end.
Have a wonderful day ahead.

Warm Regards
Purplle.com

Apr 19, 2022

Purplle.com Customer Care's response Dear Jaykrishn
Greetings from Purplle Executive Customer Relations team!!

We would like to inform you that the order[protected] has been delivered to you in a good condition. Please find the attached Proof of Delivery for the shipment AWB -[protected].
​
Warm Regards
Purplle.com

Apr 15, 2022

Purplle.com Customer Care's response Dear Jaykrishn,
Greetings from Purplle Executive Customer Relations team !!
​
We tried calling you on your registered number but there was no answer. We request you allow some more time as we have forwarded your concern to our respective teams. Once we receive any update we will surely share it with you.
​
Warm Regards
Purplle.com

Apr 15, 2022

Purplle.com Customer Care's response Dear Kahkashaaaa,
Greetings from Purplle Executive Customer Relations team!!

We apologize for the inconvenience caused to you
We request you please provide us with the - Order Id/Registered email Id/Registered contact number so that we can check the details look into the concern and highlight the issue to the relevant team
Awaiting your response.

Warm Regards
Purplle.com

Feb 28, 2022

Purplle.com Customer Care's response Dear Consumer Complaints,
Greetings from Purplle Executive Customer Relations team!!
​
We would like to inform you that there are five orders which are placed.
​
The payment for Order 22926187 could not be confirmed; hence the order has been marked failed. If the amount is debited, It would reflect back in your source account in 2-4 working days but in certain cases, due to delay at the payee bank's end, it may take up to 7 working days.

Your order 22927753 and 22926207 was were dispatched on 27/02/2022 from our warehouse and is currently in transit. You will receive the shipment in 3 to 5 working days (Which excludes Saturday, Sunday and Public Holidays as the Courier partners don't operate).

You can also track the status of your order/shipment on our app/website by going to Profile >My orders > Select your order > Track shipment

If you have not received the amount in the given time frame, we request you to check the order status in case it is confirmed. If not, please contact your bank, for further assistance as the issuing bank may have declined the charge if the name or account details entered do not match the bank’s records.

In the case of cashback offer availed, the cashback amount will be credited to the Purplle wallet within 1-2 working days

In case we receive the payment later, a full refund of the total amount will be made and you may place a fresh order. The time frame for the following remains as specified earlier.
​
Order 22926026 and 22926127 is still in pending state and we have forwarded the concern to our relevant team. Kindly allow us 1 - 2 working days to work on the same.
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Have a nice day!
​
Warm Regards
Purplle.com

Feb 28, 2022

Purplle.com Customer Care's response Dear Consumer Complaints,
Greetings from Purplle Executive Customer Relations team!!
​
We would like to inform you that there are five orders which are placed.
​
The payment for Order 22926187 could not be confirmed; hence the order has been marked failed. If the amount is debited, It would reflect back in your source account in 2-4 working days but in certain cases, due to delay at the payee bank's end, it may take up to 7 working days.

Your order 22927753 and 22926207 was were dispatched on 27/02/2022 from our warehouse and is currently in transit. You will receive the shipment in 3 to 5 working days (Which excludes Saturday, Sunday and Public Holidays as the Courier partners don't operate).

You can also track the status of your order/shipment on our app/website by going to Profile >My orders > Select your order > Track shipment

If you have not received the amount in the given time frame, we request you to check the order status in case it is confirmed. If not, please contact your bank, for further assistance as the issuing bank may have declined the charge if the name or account details entered do not match the bank’s records.

In the case of cashback offer availed, the cashback amount will be credited to the Purplle wallet within 1-2 working days

In case we receive the payment later, a full refund of the total amount will be made and you may place a fresh order. The time frame for the following remains as specified earlier.
​
Order 22926026 and 22926127 is still in pending state and we have forwarded the concern to our relevant team. Kindly allow us 1 - 2 working days to work on the same.
​
Have a nice day!
​
Warm Regards
Purplle.com

Feb 28, 2022

Purplle.com Customer Care's response Dear Consumer Complaints,
Greetings from Purplle Executive Customer Relations team!!

We have not received payment for Orders 22926187,  22926127 & 22926026 hence the order status is failed. If the amount is debited, it would reflect back in the source payment mode in 2-4 working days but in certain cases, due to delay at the payee bank's end, it may take up to 7 working days.
If the amount is not received in the given time frame, the customer can contact his/her bank, for further assistance as the issuing bank may have declined the charge if the name or account details entered do not match the bank’s records.

Warm Regards
Team Purplle

Mar 01, 2022

Purplle.com Customer Care's response We have not received payment for Orders 22926187, 22926127 & 22926026 hence the order status is failed.If the amount is debited, it would reflect back in the source payment mode in 2-4 working days but in certain cases, due to delay at the payee bank's end, it may take up to 7 working days.

If the amount is not received in the given time frame, the customer can contact his/her bank, for further assistance as the issuing bank may have declined the charge if the name or account details entered do not match the bank’s records.

Mar 01, 2022

Purplle.com Customer Care's response We have not received payment for Orders 22926187, 22926127 & 22926026 hence the order status is failed. If the amount is debited, it would reflect back in the source payment mode in 2-4 working days but in certain cases, due to delay at the payee bank's end, it may take up to 7 working days.

If the amount is not received in the given time frame, the customer can contact his/her bank, for further assistance as the issuing bank may have declined the charge if the name or account details entered do not match the bank’s records.

Mar 01, 2022

Purplle.com Customer Care's response We have not received payment for Orders 22926187, 22926127 & 22926026 hence the order status is failed. If the amount is debited, it would reflect back in the source payment mode in 2-4 working days but in certain cases, due to delay at the payee bank's end, it may take up to 7 working days.

If the amount is not received in the given time frame, the customer can contact his/her bank, for further assistance as the issuing bank may have declined the charge if the name or account details entered do not match the bank’s records.

Feb 14, 2022

Purplle.com Customer Care's response Dear Consumer Complaints,
Greetings from Purplle Executive Customer Relations team!!

We will definitely look into this case.

We request you to share the Order details/Registered mail id/Contact number used for placing an order so that we can check the details and resolve the customer concern on a priority.
​
Awaiting your kind response.

Warm Regards
Purplle.com

Feb 14, 2022

Purplle.com Customer Care's response Dear Consumer Complaints,
Greetings from Purplle Executive Customer Relations team!!

We will definitely look into this case.

We request you to share the Order details/Registered mail id/Contact number used for placing an order so that we can check the details and resolve the customer concern on a priority.
​
Awaiting your kind response.
​
Warm Regards
Purplle.com