I placed an order for few items from the purplle app. However after making payment, it showed verification pending and after few minutes it said "payment not confirmed" and order status failed. But money got debited from my bank account. How long before i get the money back?
Purplle.com customer support has been notified about the posted complaint.
Verified Support
Feb 28, 2022
Purplle.com Customer Care's response Dear Consumer Complaints,
Greetings from Purplle Executive Customer Relations team!!
We would like to inform you that there are five orders which are placed.
The payment for Order 22926187 could not be confirmed; hence the order has been marked failed. If the amount is debited, It would reflect back in your source account in 2-4 working days but in certain cases, due to delay at the payee bank's end, it may take up to 7 working days.
Your order 22927753 and 22926207 was were dispatched on 27/02/2022 from our warehouse and is currently in transit. You will receive the shipment in 3 to 5 working days (Which excludes Saturday, Sunday and Public Holidays as the Courier partners don't operate).
You can also track the status of your order/shipment on our app/website by going to Profile >My orders > Select your order > Track shipment
If you have not received the amount in the given time frame, we request you to check the order status in case it is confirmed. If not, please contact your bank, for further assistance as the issuing bank may have declined the charge if the name or account details entered do not match the bank’s records.
In the case of cashback offer availed, the cashback amount will be credited to the Purplle wallet within 1-2 working days
In case we receive the payment later, a full refund of the total amount will be made and you may place a fresh order. The time frame for the following remains as specified earlier.
Order 22926026 and 22926127 is still in pending state and we have forwarded the concern to our relevant team. Kindly allow us 1 - 2 working days to work on the same.
Have a nice day!
Warm Regards
Purplle.com
Verified Support
Feb 28, 2022
Purplle.com Customer Care's response Dear Consumer Complaints,
Greetings from Purplle Executive Customer Relations team!!
We would like to inform you that there are five orders which are placed.
The payment for Order 22926187 could not be confirmed; hence the order has been marked failed. If the amount is debited, It would reflect back in your source account in 2-4 working days but in certain cases, due to delay at the payee bank's end, it may take up to 7 working days.
Your order 22927753 and 22926207 was were dispatched on 27/02/2022 from our warehouse and is currently in transit. You will receive the shipment in 3 to 5 working days (Which excludes Saturday, Sunday and Public Holidays as the Courier partners don't operate).
You can also track the status of your order/shipment on our app/website by going to Profile >My orders > Select your order > Track shipment
If you have not received the amount in the given time frame, we request you to check the order status in case it is confirmed. If not, please contact your bank, for further assistance as the issuing bank may have declined the charge if the name or account details entered do not match the bank’s records.
In the case of cashback offer availed, the cashback amount will be credited to the Purplle wallet within 1-2 working days
In case we receive the payment later, a full refund of the total amount will be made and you may place a fresh order. The time frame for the following remains as specified earlier.
Order 22926026 and 22926127 is still in pending state and we have forwarded the concern to our relevant team. Kindly allow us 1 - 2 working days to work on the same.
Have a nice day!
Warm Regards
Purplle.com
Verified Support
Feb 28, 2022
Purplle.com Customer Care's response Dear Consumer Complaints,
Greetings from Purplle Executive Customer Relations team!!
We have not received payment for Orders 22926187, 22926127 & 22926026 hence the order status is failed. If the amount is debited, it would reflect back in the source payment mode in 2-4 working days but in certain cases, due to delay at the payee bank's end, it may take up to 7 working days.
If the amount is not received in the given time frame, the customer can contact his/her bank, for further assistance as the issuing bank may have declined the charge if the name or account details entered do not match the bank’s records.
Warm Regards
Team Purplle
Verified Support
Mar 01, 2022
Purplle.com Customer Care's response We have not received payment for Orders 22926187, 22926127 & 22926026 hence the order status is failed.If the amount is debited, it would reflect back in the source payment mode in 2-4 working days but in certain cases, due to delay at the payee bank's end, it may take up to 7 working days.
If the amount is not received in the given time frame, the customer can contact his/her bank, for further assistance as the issuing bank may have declined the charge if the name or account details entered do not match the bank’s records.
Verified Support
Mar 01, 2022
Purplle.com Customer Care's response We have not received payment for Orders 22926187, 22926127 & 22926026 hence the order status is failed. If the amount is debited, it would reflect back in the source payment mode in 2-4 working days but in certain cases, due to delay at the payee bank's end, it may take up to 7 working days.
If the amount is not received in the given time frame, the customer can contact his/her bank, for further assistance as the issuing bank may have declined the charge if the name or account details entered do not match the bank’s records.
Verified Support
Mar 01, 2022
Purplle.com Customer Care's response We have not received payment for Orders 22926187, 22926127 & 22926026 hence the order status is failed. If the amount is debited, it would reflect back in the source payment mode in 2-4 working days but in certain cases, due to delay at the payee bank's end, it may take up to 7 working days.
If the amount is not received in the given time frame, the customer can contact his/her bank, for further assistance as the issuing bank may have declined the charge if the name or account details entered do not match the bank’s records.
