[Resolved]  Purplle.com — xpressbees courier service used by purplle.com is really slow

I ordered some products from purplle.com on 16th december. They used xpressbees courier service to ship the order.. I tried to track the order.. On 20th december it showed that the items are undelivered... I called purplle.com customer care.. They said that the product is misrouted.. I don't know when i will receive the product.. This makes me to think that i never going to buy from purplle.com from now onwards.. It uses such a bad courier service... I request purplle.com to choose some other courier service... Else u will lose lot of loyal customers..
I will share the order i'd and awb number. Below.. Please help me!!
Order i'd:[protected]
Awb number:[protected]
Registered mobile number: [protected]
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Jan 23, 2020
Complaint marked as Resolved 
Purplle.com customer support has been notified about the posted complaint.
Verified Support
Dec 23, 2019
Purplle.com Customer Care's response
Please not as per telephonic conversation with customer she already received product on[protected].

We have also inform her to send the email for received the product.
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