[Resolved]  Purplle.com — Order not delivered and no information shared

Website:

www.purplle.com

I placed an order on 30th Sept'16 and order number is [protected]. This order contains Lakme Kajal, Brut Deodorant and Vaseline healthy white + Ponds fairness cream. I haven't received any update about this order apart from a massage that my order has been placed. Today (6th Oct'16) when i called there helpline then I came to know that they don't have this in their stock and they are procuring this. And the executive said we will take another 2-3 days to complete this order then he said we will deliver this in 6-7 days or we can cancel this as well. That means customer is nothing. They can do whatever they want to do. They don't think they should provide information to customer. When i placed this order the estimate time was 6-7 days. I am so dis pointed from purplle.com and they even don't care about it. Customer satisfaction is not important for them. Customer is nothing for them. This is mental harassment and i am frustrated now.