PVR Cinemas — Immediate Attention Needed: Refund Pending Rs. 1732 and Show Cancellation at PVR Kochi

Address: pvr lulu kochi

I am extremely disappointed with the service at your PVR Lulu Kochi outlet. I booked tickets for Mufasa: The Lion King (4DX 3D) on Thu, 26 Dec 2024, 11:50 AM (AUDI 07 4DX), seats CC-J3, J2, J1, J4. The show was abruptly stopped after half an hour and canceled. Your staff assured us of a refund, but it’s been days, and I still haven’t received it.

Adding to the frustration, BookMyShow informed me that PVR claims the show was not canceled. This is outright ridiculous. Why is there such a lack of coordination and accountability?

This experience has wasted my time and money, and I feel cheated. I demand:

Immediate refund of my ticket amount. Rs. 1732
An explanation for this mismanagement.
If this issue isn’t resolved promptly, I’ll have no choice but to escalate it further. I expect a swift resolution.