[Resolved]  PVR Cinemas — Payment done two times. Refund not received

Address:PVR Cinema, 2nd floor, Grand High Street, Hinjewadi, Pune

Dated 25/Dec/2022, we booked online tickets for Avtar2 at PVR Cinema Grand High Street, Hinjewadi Pune Show Time: 7:00 PM. Before starting the cinema, we bought 1 regular cheese popcorn ( Amount: 200 Rs ) at the PVR cinema counter. The Payment was done two times via Gpay. I have attached the screenshot of the payments done with this complaint.
- We immediately reached out to manager telling him the payment is done two times. He did not refunded the money and just took the screenshot.
- During interval also we reached to same person and requested to refund. He told us it will be credited to our account in 24 Hours.
- We waited till 24 Hours, we did not received the refund. So we called him. He asked to wait till another 24 Hrs.
- Now again next 24 Hours are passed and still we did not received the refund.

Gpay Number: [protected] Amount: 200 Rs.
+2 photos
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Dec 28, 2022
Complaint marked as Resolved 
Received Refund today after perusal
PVR Cinemas customer support has been notified about the posted complaint.
Complaint comments 

Comments

I have try to do 3 moovie tickit of Avatar.

But after done my payment i not get tranfer to new pvr page where i get my tickit. basically what i want to say that i have done my transaction but not get my tickit.

So i want money back or give me that tickit booked.
transaction details:

UTR[protected]

TRANSACTION ID: T2301192252028261304974

Payment for VEDT[protected]

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