PVR Cinemas — Pvr gift vouchers bought from amazon site

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201303

Trail of emails - written to pvr cinama noida city centre manager and also to amazon

From: "pooja supahia"[protected]@rediffmail.com
To: [protected]@pvrcinemas.com
Cc: [protected]@hotmail.com, resolution-in+[protected]@amazon.in, resolution-in+[protected]@amazon.in
Subject: customer complaint (fw: your amazon.in order #[protected]

Dear himanshu,

This is with reference to our meeting yesterday in pvr, citycentre, noida, india. i have bought 4 pvr cinemas through amazon site. i bought it
Through my credit card of bahrain.

Unfortunately none of the card is working and its showing expired. i was told the card will be valid for 1 year, however once i activate the card i
Will have to use it 90 days.

2000 rs - breakup 500 rupees 4 cards. - this is where problem lies
3000 rs - break up 1000 rupees each 3 vouchers.


I am totally frustated, i have bought total gift vouchers of rs 5000 as i love pvr cinemas but now i m regretting.
Kindly advise.


Regards,

Pooja supahia
[protected]


Note: forwarded message attached

— original message —

From: "pooja supahia"[protected]@rediffmail.com
To: resolution-in+[protected]@amazon.in
Subject: re: your amazon.in order #[protected]
Sending you screenshot for further reference


From: "amazon.in"[protected]@amazon.in
Sent:wed, 20 jul 2016 14:36:08 +0530
To: [protected]@rediffmail.com
Subject: your amazon.in order #[protected]


Your account amazon.in
Message from customer service
Hello pooja,



thank you for writing back to us with the order id.



as informed previously, i'm able to see only one order for pvr card for rs. 500. hence i'd request you to write back to us with the order id of the other pvr card purchase in order for us to resolve the issue on priority.



if you'd prefer to correspond via call, i'd request you to reply to this e-mail with a convenient time to call and a phone number so that we can assist you further.



we appreciate your understanding and we look forward to seeing you soon.


please use the survey below to tell us about your experience today.




warmest regards,

anjana j


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