[Resolved]  PVR Cinemas — Ticket Fraud

Address:Mumbai City, Maharashtra, 400013
Website:PVR

I saw Passengers at 3:00pm on 6th Jan, 2017 in Audi 5 at Lower Patel, Palladium Mall, Mumbai. The first 4 rows were all available on BookMyShow, and all except 2 seats were vacant in the theatre. However, the PVR employee-Sonali at the ticket window showed us a screen and said that all the tickets in the first four rows were sold out and that we need to buy the tickets in the next tier. We were compelled to buy more expensive tickets even when other tickets were available. This is clearly cheating customers and is not expected of PVR. When I confronted her after the movies she blatantly denied this act and in fact told us that we should have asked her once again before buying the tickets. This makes absolutely no sense to me. I choose PVR over every other multiplex, and am terribly disappointed that an esteemed company like yourself could defraud loyal customers as such.
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Feb 15, 2017
Complaint marked as Resolved 
PVR Cinemas customer support has been notified about the posted complaint.
Verified Support
Jan 12, 2017
PVR Cinemas Customer Care's response
Dear megha222m,

We request you to please share your mobile number & email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR
Complaint comments 

Comments

Invoice no.002205
batch no-004024
mid-145114
date-31/12/2016
amount-300 inr
has been charged twice even after visiting pvr no action has been taken.And no information has been shared.
mobile-[protected]
email-anilkumar.[protected]@rediffmail.com
PVR Cinemas Customer Care's response, Jan 27, 2017
Verified Support
Dear ankvanku (Anil),

Apologies for the inconvenience caused. We will reach out to you to address your issue.

Regards,
Team PVR

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