PVR Cinemas — Urgent Refund and Compensation Request for Failed Movie Screening

Dear PVR Cinemas Customer Service,

I hope this message finds you well. I am writing to express my profound disappointment and frustration regarding a recent incident that transpired at your cinema. On [7 july 2023], I had booked advance tickets for the [BAIPAN BHAARI DEVA (MARATHI)] screening at [PVR Pimpri Pune]. However, upon arriving at the venue with great anticipation, I was utterly dismayed to learn that the screening had been canceled due to purported "system issues."

What exacerbates my discontent is the fact that there was no prior communication whatsoever regarding the cancellation of the show. I had invested both time and money to attend this screening, only to be greeted with an unexpected and deeply unsatisfactory turn of events. This lack of transparency and consideration is entirely unbecoming of a reputable establishment like PVR Cinemas.

I believe it is only fair that customers are promptly informed of any changes or disruptions to their movie-going experience, especially when they have made the effort to book tickets well in advance. The absence of such communication not only displays a disregard for your patrons but also reflects poorly on the professionalism of your management.

In light of this unfortunate incident, I am left with no choice but to request a full refund for the tickets I purchased, along with a reasonable compensation for the inconvenience and disappointment I have endured. I value the time and resources I have invested in PVR Cinemas, and I believe a refund and compensation would be a just resolution to this matter.

I urge you to consider the gravity of this situation and take immediate action to rectify the situation. Your response and resolution in this matter will greatly influence my perception of PVR Cinemas and its commitment to customer satisfaction.

I kindly request a prompt response, outlining the steps you intend to take to process my refund and provide appropriate compensation. You can reach me at [[protected]].

Thank you for your attention to this matter. I look forward to a swift and satisfactory resolution.

Booking Ref: Dear Patron, your ticket has been generated for BAIPAN BHAARI DEVA (MARATHI) (U/A) on Monday, 14:45 (24 Hours Format), at POS:PVR PIMPRI PUNE (AUDI -Screen 3), 3 Seat(s): PRIME - J7, J8, J9. Total Amount-Rs 390, Transaction ID: 3658132. Please click on the below link to get your e-invoice. Just show this QR Code at the cinema entrance - https://cutt.ly/9wiWi6Nr Please note that you cannot pickup physical tickets with this QR Code. Thanks for Choosing PVR Cinemas.

Sincerely,

[Poonam Agarwal]
[Transaction ID: 3658132]
[[protected]]