[Resolved] Quikr — I have been cheated in regard to the Premium Ad and I want full refund

er.dev.deep

from Bengaluru, Karnataka

Address:	560008
Website:	quikr.com

Order ID : NT[protected]BANGALOREO7021149 Ad ID :[protected] Ad Title: Honda CBR 250R 2012 for sale City: Bangalore

I had posted an Ad on Quikr for Sale of Honda Cbr250 bike, I got a call from one of the representative working under ypandey(Yogesh Pandey). He informed me that the premium ad costs Rs6000 and only for that day they are giving me for 1500 Rs for 30 days. He told I would be charged approx Rs1 for each person contacting me. I inquired what i the difference between number of Views and number of Clicks and where do I check number of clicks. He informed me that number of clicks is not shown to the customer only number of views are shown. But definitely the number of clicks will be very less than number of views because views are also counted if the ad is shown on top of the page, but click is not counted.

Anyways he was unable to explain a clear definition of clicks, but assured that the number of clicks will be very less than number of Views. But here the clicks are 3 times the number of Views which is not possible, and a 30 days premium Ad expires in 3 days. Wow !

On 22Dec night the ad became premium and on 26Dec early morning the Ad was removed from premium. This is clear fraud. You are charging me Rs500 a day ? that to for an Ad where only 2 people have contacted me. Nagender informed me that there was some problem in the system. I am charged Rs500 a day on quikr and that to only 2 people conatct me in 4 days. Where as on olx for a free ad more than 15 people have contacted me in 4 days.

Stop cheating yours customers if you have to grow your business. Please refund me the entire amount of Rs1500 back to the credit card. I don't need any service, I don't need any premium ad, I don't want to be cheated.

I had raised the complaint with Quikr on 26Dec itself and have sent 18 emails till ate 17Jan2016. And not even once did I receive a written reply from quikr. You can imagine the amount of disrespect and disregard they earn from their customers.

I have spoken to multiple to their representatives Nagendra, Gautam, Sagar, Pramod Kumar and Vivek.

The main culprits are Vaibhav who works under Yogesh Pandey. They were calling me several times in a day when they had to sell their fraud plan. And after 26dec they have not called even once inspite of several emails they received.

I am attaching the screenshots of the Ad and the Invoice and Payment number for your reference.

+4 photos

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Feb 10, 2017

Complaint marked as Resolved

Issue Resolved I called the Quikr Office Reception number +91 22 6729 0000 and requested the receptionist to make me speak to the concerned person (Yogesh Pandey), only after that the issue got resolved. My Review - 1) The Quikr Customer Care is pathetic. Every time you call the keep transferring the call to different departments. I was made to wait for more than 20 hours on hold waiting for them to answer. They will first hear your concern and say this will be resolved by another department and they will transfer your call. My longest call time of 1 call was approx 1 hour 20 mins. 2) Never give Quikr your hard earned money. If there is some issue they will never help. Even [email protected] and premiumadsupport@quikr will not respond. And the person who called you and sold a flashy premium ad will also not bother to respond back to your emails. Even the quikr support staff don't acknowledge the emails if u write to them saying this is what we discussed on call. 3) If you know the name of the person who sold you the plan, directly call the Office reception and try to talk to him. Preferably don't buy a premium ad on quikr, it is almost double the cost than Olx and you will get almost 95% less responses to your ad. I talked directly with Yogesh Pandey 9004173812 and told him to refund the amount.

Quikr customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2017

Quikr Customer Care's response Hi Dev. We regret for the dismay caused. We have shared your details and our support team will get in touch with you shortly. Thank you

Jan 20, 2017

Updated by er.dev.deep Following is the conversation with Quikr representative Arshiya on 19Jan. However, I have not yet received an acknowledgement from Arshiya.

[protected] Forwarded message[protected]
From: Deep Singh <er.dev.[protected]@gmail.com>
Date: Thu, Jan 19, 2017 at 6:11 PM
Subject: Re: Refund for the Premium Ad
To: pramod.[protected]@quikr.co.in, Arshiya.[protected]@quikr.co.in
Cc: Quikr Support <[protected]@quikr.com>, [protected]@quikr.co.in, Quikr Premium Services <[protected]@quikr.com>

Hi Arshiya,

As per our conversation just now you have informed me that you are working in the Quikr Service Department Bangalore.

You offered that you shall again make the Ad Premium for 30 days, but then I informed you that the bike is already sold around 20 days back.

Then you took some time to discuss with your team and came back and informed me that you will be forwarding the request to the Manager Service Department Bangalore for further action on refund.

You also informed me that as per company policy you cannot send me a written email about what we discussed but the same is available in Quikr records as the lines are recorded. However, you confirmed that if I send you a written email about our discussion then you can acknowledge the same.

Thank you for your call and hope you shall take necessary actions to resolve this issue at the earliest.

I would request you to please inform me the email id of the Manager Service department so that I can include him in the email.

Kindly Acknowledge.

Thank you.

Jan 27, 2017

Updated by er.dev.deep I have not received an acknowledgement from Arshiya nor have I received any update on the case.

Reply immediately.

Feb 10, 2017

Updated by er.dev.deep Issue Resolved
I called the Quikr Office Reception number +[protected] and requested the receptionist to make me speak to the concerned person (Yogesh Pandey), only after that the issue got resolved.

My Review -
1) The Quikr Customer Care is pathetic. Every time you call the keep transferring the call to different departments. I was made to wait for more than 20 hours on hold waiting for them to answer. They will first hear your concern and say this will be resolved by another department and they will transfer your call. My longest call time of 1 call was approx 1 hour 20 mins.

2) Never give Quikr your hard earned money. If there is some issue they will never help. Even [protected]@quikr.com and [protected]@quikr will not respond. And the person who called you and sold a flashy premium ad will also not bother to respond back to your emails. Even the quikr support staff don't acknowledge the emails i[censored] write to them saying this is what we discussed on call.

3) If you know the name of the person who sold you the plan, directly call the Office reception and try to talk to him.

Preferably don't buy a premium ad on quikr, it is almost double the cost than Olx and you will get almost 95% less responses to your ad.

I talked directly with Yogesh Pandey [protected] and told him to refund the amount.

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Comments

sandeep th

from Mumbai, Maharashtra

I'm also duped i guess.. person from quikr gave me assurance that he will bring me customer and will sell my iPhone at higher price and forced me to pay 1000 for making it premium..i also said him to take money after item is sold .. But he insisted...I had my doubts and even asked him whether he takes responsibility of that.. and he gave me word.
world is changed I guess... Words are useless..

er.dev.deep's [Complaint's author] reply, Jun 29, 2017

If you know the name of the person who sold you the plan then better directly talk to him .. don't waste your time calling the customer care number ... Above in my comments I have given the number of the Mumbai Office Landline .. call that number and ask the security guard or receptionist to make you talk to the concerned person.

MP Ganesan

from Bengaluru, Karnataka

Aug 17, 2021

Quikr cheating for Rs.2 old coin sale and forcing the customer to pay the premium amount also one of the executive spoken to me very rudely saying that what I have paid for Rs.1700 for premium amount is useless to post the add his no. [protected] Sivan marium. Please look into the issue.

Ritum5

Aug 29, 2021

I have been cheated by Quikr. Customer care is not responding.

Quikr used to be useful to sell products. At one time. They used to have packages that made sense and customer care that followed some logic. Not anymore.

I bought a premium package online a few weeks back-I wanted to sell off some household furniture as we might be moving soon. Quikr customer care contacted me as soon as I posted my ad, offering a premium package. But i wanted to take some time to see the response before deciding to spend money. In a couple of weeks, I decided to try out their package.

1. It is weird how on the website the package might say Rs 499, but when you actually go to buy it, it is Rs 599. No explanation on why they can't provide correct information on the page.
2. They show ads about premium packages at up to 80% discount. There isn't even a 40% discount when you actually go in to check it out.
3. The online package, if you buy it, for example, at Rs 599, which I did, advertises your properly by showing it higher in search ONLY in the locality where you are based, and therefore where it was posted earlier. It does not extend visibility to the whole city.
This is something they miss mentioning when you are spending the money.
4. They will not allow you to edit your ad-in case you want to change description of asking price, or any detail, post 5 days of posting the ad. Never mind that you have paid Rs 600 just to make life easier for you. This is also not mentioned on the page when you buy. On asking the customer care why this is so, she just said 'the site clearly mentions that terms and conditions apply'. Really? Don't they have a responsibility to actually clearly specify these things somewhere?
5. Anyway, their response time is also quite sad, I sent in some scathing feedback after I got absolutely no leverage out of my premium posting, and someone called me back.

This is how it went:
They said that they don't have access to online ads, and can't change anything in there. I shouldn't have bought the ad online, even though the facility is provided there (how was I supposed to know that there was a magical obstacle that prevented ppl from providing the same facilities for ads bought online? ) . Therefore despite being charged in full, my ad was visible only to ppl in my locality. To make it visible to the buyers in the whole city, I needed to pay through an agent. AGAIN. I protested. I had already spent good money. Could they just do a refund since I hadn't really received service?

I was told that for this reason, the customer service calls us right after the ad is posted, to offer a premium package. If I buy it online, they can't help me. (Then why offer the online/ecommerce buying facility? Just take it off? OR you can't resist the chance of making some good money off the earlier brand you have developed, never mind that honest paying customers are not getting services?)

They told me that the only way they could help me was that if I bought 3 more ads from them (I had admitted I had more stuff to sell). Then they could include the premium package for the original ad in that, and justify giving me one ad free with 3 more ads. Again, never mind that I had already paid for the 1st one in good faith and gotten zilch for it. And they would give me a small discount as well. So, I should spend Rs 1350 more to get any benefit out of the first 599 that I had already spent.

I asked to speak to a supervisor, someone higher up, I was denied access, This person was the one in charge of my case, and there could be no more escalation.

I tried in 5 different ways, to tell her to put herself in my shoes, and tell me why I should throw good money after bad, and trust them when I had got zero service and results for the 1st Rs 599. Without a hint of apology, I was repeatedly told that they understood my point, but this was they only way she could help me.

Really? So basically this is what you're saying:
"I know you didn't get service for the 1st Rs 599 you spent, but the only way I can help you now is if you spend Rs 1800 more, I am sweetening the deal by getting you one ad free with 4 more (never mind that I have already paid for that ad) and by giving you some discount. You should be grateful to me for that. "

This is crap. I have been a fairly loyal customer in the past, but you just lost my business. I sold 6 pieces of furniture using my network of friends and whatsapp groups.

I of course wrote to quikr in indignation. They couldn't be bothered to respond. At all. Mail attached.

I am never going to quikr again. They don't even have the grace to empathise/apologize about the scammers/fraudsters that are now frequenting the site these days, offering people QR codes for payment and instead of paying, extracting money from innocent, unsuspecting sellers. Not sure Quikr is being much better than these scammers their site is hosting.