Railyatri — Not refunded against cancel booking from vendor end

P

pranavkneeraj

from Aurangabad, Maharashtra

Website:

www.railyatri.in

I Had booked a bus ticket from railyatri app. On the date of journey one people from their travels call me and informed about the cancellation of bus. After that i called railyatri customer service people and described the situation. They told me that if bus is canceled they will refund my money. But till now no rufund is made.

When i tried to call them they are telling me that bus is not cancelled after that i called travell partner of rail yatri they told me that bus was cancelled.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Related reviews

View all 174 Reviews

Comments

D

Dineshkumar R

from Chennai, Tamil Nadu

I had booked a ticket by bus on 3rd August at 18:09pm for Chennai to Coimbatore. But due to some problems I have cancelled the tickets. When I cancelled using my ID and phone number they replied by mail as your tickets cancelled successfully we refund the amount within 48 Hours. But crossed almost 3 days still we didn't get the amount.
Please see and refund quickly. I have submit the ticket detail below for your reference.

Reply

N

nishant10

from Indore, Madhya Pradesh

RailYatri is really a damn fraud. I have booked the ticket on date 22th Oct 2017 from Seoni To Indore. Due to some reason I have cancelled my ticket on date 28th Sept 2017. It already passed 6 days & I didn't get any refund amount. I have drop a mail in the [protected]@railyatri.in & after sending 2 3 mail in same thread yesterday I got a call & customer executive told me that please connect with the bus operator & check there policy & as per his information, he told me that you not got any refund money due to policy. I can't understand why am I connect with the operator & many times I had booked ticket in same operator from the redbus & other sites & cancelled also & I got the refund money instantly.

Reply

B

balu 1955

from Kolkata, West Bengal

I have paid Rs.8352/- for purchase of Railway ticket from Railyatri on 07.06.2018 . Details are given below.
PNR No [protected] Transaction ID [protected]. Train No 12906. Date of Journey 5th Oct. 2018
Passenger Details: Balai Chandra Hazra + 4 . Out of 5 I have cancelled 2 tickets on same day i.e. 07.06.2018.
I have cancelled rest 3 tickets on 18.08.2018. So I have cancelled my all tickets under PNR No [protected].
Refund comes through Railyatri Wallet Rs. 2260/- on 08.06.2018 Refund Transac IDCMS[protected] and Rs. 2820/- on 24.08.2018 Refund Transaction ID CMS[protected] So total refund
made Rs.2260/- + Rs.2820/- = Rs. 5080/-
Cancellation charges of 5 tickets as per Rules Rs. 950/-, Agent Fees Rs.40/- Transaction Charge Rs.82/-
So total deductable amount RS. 950/- + Rs.82/- +Rs.40/- = Rs.1072/-
I have paid Rs. 8052/- less deduction Rs. 1072/- So net refundable amount Rs. 7280/- But Railyatri and their Agent
STELLING TECHNOLOGIES PVT LTD refund me RS.5080/- Refund Due Rs.2200/-
Balai Chandra Hazra
Mobile no [protected]

Reply