Submit a Complaint
Railways
Razorpay

[Resolved]  Razorpay — A mobile phone

Address:Kamgar hospital road, Mumbai City, Maharashtra, 400604

Myself sampad,

I have placed the order through your gateway for your merchant of yesphone21.com, to buy the below smartphone. Regarding order placed confirmation mail or sms not received from your merchant. Amount is credited to your account merchant. I tried my level best to contact your mechant but not used, because all the contact details are fraud. Now i need your help to get back my money back. Seeking your valuable support on this regards.

Plz help...

1) redmi note 8 pro
2) order ref. No: 18627
3) qty: 1 no
4) paid amt; rs.13490/-
5) net banking
6) ammount paid to: arfaz enterprise
6) transaction ref. No;[protected]
+2 photos
Was this information helpful?
No (0)
Yes (0)
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Nov 15, 2019
Razorpay Customer Care's response Hi Sampad,

Please write to us with your queries and transaction details here:https://razorpay.com/support/#request and we will get back to you on the same at the earliest.

Thanks & Regards,
Team Razorpay
Nov 15, 2019
Updated by Khappa Transaction I'd is[protected]
Complaint comments 
2 Comments

Related Razorpay reviews

[Resolved]Razorpay - Payment Deducted but Transaction Not Updated for State CET Cell[Resolved]Razorpay - UPI transaction -Amount successfully deducted.Not credited to Merchant website.Refund related[Resolved]Razorpay - Deducted unwanted charges from my hdfc bank account[Resolved]Razorpay - Payment not recd by the benificery hence order goy cancelled[Resolved]Razorpay - Amount debited but transaction failed - Razorpay
View all 3544 Razorpay Reviews

Comments

Date: 16th Nov. 2019
I have booked train ticket through Razorpay, and it"s showing "pending from bank" in IRCTC website. But money is deducted from my bank account.
UPI transaction ID :[protected]
I request either payment of the ticket or refund but as soon as possible. Otherwise I won't be getting ticket again.

Reply
saumyajit2019's reply, Nov 18, 2019
Why didn't I get any response yet.!!
saumyajit2019's reply, Nov 18, 2019
It's been 2 days, yet I didn't get the refund..!!!
Razorpay Customer Care's response, Nov 21, 2019
Verified Support
Hi,

We see that the IRCTC transaction with the txn ref: 932011137593 is an unsuccessful transaction. Rest assured, you will receive the refund credit in 5-7 working days. You can check the status of the same here: https://razorpay.com/support/#refund

Thanks and Regards,
Team Razorpay
Sir i paid my loan front loan amount 2552 tomaroow. But the payment not recive loanfront please reverse my amount otherwise i get palanty.
Sir my email id or number - [protected]@gmail.com
[protected]@gmail.com
[protected]

Reply
Razorpay Customer Care's response, Nov 27, 2019
Verified Support
Hi Toufeeq,

We see that our team has addressed your query on the on-going email thread with reference number: 1359826. Feel free to write back to us on the same email thread for any further queries.

Thanks and Regards,
Team Razorpay

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Razorpay
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    3544
    Pending
    177
    Resolved
    1903
    View all 3544 Razorpay reviews & complaints
    Razorpay Address
    Ground & 1st Floor, SJR Cyber, Laskar Hosur Road, Bengaluru, Karnataka, India - 560030
    View all Razorpay contact information