[Resolved] Razorpay — deducted amount but ticket not booked | |
Dear sir, I have paymented two times in tez app to irctc app but the amount is credited to ur bank not received by the irctc i have mentioned reference ids Google transaction id: cicagkci8vtyog Upi transaction id:[protected] Google transaction id: cicagkci8rstsa Upi transaction id:[protected] Please refund my amount to my account Thanking you, Sachin Was this information helpful? | |
Jun 21, 2018 Complaint marked as Resolved Razorpay customer support has been notified about the posted complaint. Verified Support May 21, 2018 Razorpay Customer Care's response Hi Sachin, We checked the transactions with UPI reference numbers[protected] and[protected] and see that these are unsuccessful transactions. If funds have been debited from your a/c, you will receive the credit within 10 working days, failing which please drop us a mail on [protected]@razorpay.com and we will have this looked into. Thanks and Regards, Team Razorpay | |
 3 Comments | |
Comments
Hi team,
May 8 th 2018 i use irctc app ticket booking payment ur gateway bhim option.
rs 1100 is debit my account and amount credit ur bhim account but ticket not booking... That transaction id[protected] pls refund.
May 8 th 2018 i use irctc app ticket booking payment ur gateway bhim option.
rs 1100 is debit my account and amount credit ur bhim account but ticket not booking... That transaction id[protected] pls refund.
Razorpay Customer Care's response, May 22, 2018
Verified Support
Hi Seruva,
We checked our logs with regard to the transaction 812816792928 and see that the refund has been processed successfully for the same on 13th May, 2018. The details of the refund have been updated on the mail thread with reference number 192844. Kindly refer to the mail and please feel free to write back to us on the same for any further assistance.
Thanks and Regards,
We checked our logs with regard to the transaction 812816792928 and see that the refund has been processed successfully for the same on 13th May, 2018. The details of the refund have been updated on the mail thread with reference number 192844. Kindly refer to the mail and please feel free to write back to us on the same for any further assistance.
Thanks and Regards,
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Transaction I'd -[protected]
We checked the transaction ID `100001273318750` and see that it is a unsuccessful transaction. As there is a debit for the same in your account, please note that the amount will be credited back to your account in 7-10 working days.
Feel free to drop us a email to support@razorpay.com for further details, we will be glad to help.
Best Regards,
Team Razorpay