[Resolved] Razorpay — money deducted but irctc website shows pending from bank end

KumarOm

from Lucknow, Uttar Pradesh

Address:

Allahabad, Uttar Pradesh, 211008

Booked ticket on irctc amount debited inr 470.49 on 23/12/2018 with transaction id[protected] through g-pay and inr 595.49 on 24/12/2018 with transaction id[protected] through bhim but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end. Irctc anyway unable to say anything as their system is always problematic. Kindly confirm as neither i am able to book new ticket nor i am able to get the status of the booking. The message received from my bank as below:

On 23/12/2018
Rs 470.49 debited from a/c *2002 to razorpay. [protected]@hdfcbank (Upi ref no[[protected]].

And again
On 24/12/2018
Rs 595.49 debited from a/c *2002 to razorpay. [protected]@hdfcbank (Upi ref no[[protected]].

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Feb 5, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Dec 27, 2018

Updated by KumarOm when will get my money back... it's 3-4 days and didn't get any update regarding the issue

Verified Support

Dec 28, 2018

Razorpay Customer Care's response Hi Kumar,

We see that the transactions with UPI reference numbers[protected]pay_Bb6LwjJ8ZDBd3y) and[protected]pay_BbUxUramca5IGu) are unsuccessful transactions. You will receive a refund for the same within 7-10 working days. You can check the status of your refund here: https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

Dec 29, 2018

Updated by KumarOm I checked the status of the refund,
it's showing that the transactions with UPI reference number [protected]pay_Bb6LwjJ8ZDBd3y) has processed my refund and will get tentative by 6 Jan.

but in the transaction with UPI reference number [protected]pay_BbUxUramca5IGu) refund has not been initiated for this payment. For which I'm attaching the screenshot of that.
Therefore, I want to know when will you process the 2nd transaction.

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Comments

Aniket220298

from Bengaluru, Karnataka

I had cancelled two tickets from IRCTC on the 17th of December for travel between Bhubaneswar and Bangalore Cantt.

I had made the payment using razorpay upi, the current status it is showing that the money has been refunded but I have not yet received the refund for the same.

If needed I can share the transaction ids for the same.

Razorpay Customer Care's response, Jan 3, 2019

Verified Support

Hey Aniket,

Please provide us your transaction details on https://razorpay.com/support/#request. We will check and update you on the same.

Thanks & Regards,
Team Razorpay

jain john

Please note that I have booked Air India Express flight from Dammam to mangalore using razor pay. Payment failed & Money got deducted from my account . But not received my ticket.
Please refund my money.

pay_BhZQUHPGTfafoh
pay_BhZNia63PROuEf

15, 039 x 2 = 30, 078 RS

[protected]@gmail.com

Razorpay Customer Care's response, Jan 17, 2019

Verified Support

Hey John,

We have updated you regarding your transactions over the mail thread with reference number 337410. Kindly follow the same for further details.

Thanks & Regards,
Team Razorpay